Position Summary:

SYHealth is expanding its in-house EPIC Support team and is hiring for senior and non-senior EPIC Analyst roles. Whether you’re newly certified or a seasoned Epic SME, we invite you to join a highly motivated team striving to improve healthcare access for all.

Our Analysts’ primary role is to have a complete working knowledge of their assigned EPIC application, to include an understanding of the assigned department workflows for the associated EPIC build, upgrade, and release process. They will work independently in managing application-related service tickets, documenting findings, and communicating status with the end-users, while also supporting problem resolution(s), enhancement requests, and project tasks by building system components, testing, documenting workflows and related information and maintenance.

To be considered for this role, candidates must either currently live in California or demonstrate a willingness to relocate prior to employment.

Essential Functions of the Job:

For Analysts (Levels I-III):

• Builds and supports EPIC applications within scope of certification
• Works with clinical and operational teams to understand needs and optimize workflows
• Performs testing, documentation, and support go-lives
• Troubleshoots and resolves end-user issues

For Senior Analysts (Levels I-II):

• Leads design and configuration of EPIC applications
• Serves as SME and mentor for junior analysts
• Oversees complex projects and coordinate with cross-functional teams
• Supports strategic planning and optimization initiatives

Additional Duties and Responsibilities:

• Adheres to all applicable SYHealth policies, procedures, protocols, and best practices
• Promotes and fosters respect for patient privacy by maintaining confidentiality on all patient EHR data and abides by both the HIPAA Privacy and Security rules
• Exhibits excellent presentation skills, confidently speaks up, follows the appropriate chain of command and demonstrates effective verbal and written communication skills
• Maintains a clean, safe and organized work area at all times
• Performs any other job-related duties as needed, assigned, or requested

Job Requirements

Experience Required:

• Analyst I: 0–2 years (Newly certified, learning configuration, working under guidance)
• Analyst II: 2–4 years (Certified with developing expertise, handling module support independently)
• Analyst III: 4–6 years (Strong module knowledge, multiple certs, leading tasks/workstreams)
• Senior Analyst I: 6–8 years (Expert user with multiple certifications, leading projects & mentoring)
• Senior Analyst II: 8–10 years (Team lead, SME, cross-functional project ownership)
• Senior Analyst III: 10-12+ years (Team Lead, provides strategic guidance, may serve as interim manager)

EPIC Certification(s) Required (candidates should have one or more of the following):

• Clinical Applications: EpicCare Ambulatory, Beacon (Oncology), Radiant, Beaker, Willow, Security
• Revenue Cycle & Patient Access Flow: Cadence, Resolute (HB/PB), Prelude, HIM, MyChart, Referrals
• Population Health & Analytics: Healthy Planet, Clarity, SlicerDicer, Caboodle

Education Required:

• High School Diploma or GED equivalent 

Verbal and Written Skills Required to Perform the Job:

• Demonstrates effective verbal and written communication skills in collaboration with teams to achieve quality, excellence, harmony and problem-solving to obtain stated goals and objectives
• Demonstrates active listening skills, respect and a positive “Can Do” attitude
• Must possess the ability to communicate effectively in English; both verbally and in all written communication

Technical Knowledge and Skills Required to Perform the Job:

• Experience in a hospital or integrated health system
• Familiarity with effective data management tools and quality reporting techniques
• Familiarity with healthcare IT systems, including interfaces and integrations
• Excellent problem-solving and analytical skills
• Ability to work with both technical and non-technical stakeholders to resolve system issues

Equipment Used:

• General office equipment to include PC and Software (Excel, Word, Office), phone, fax, etc.

Working Conditions and Physical Requirements:

• This hybrid position is intended to be primarily remote, with expectation for occasional on-site presence based on business need (Quarterly Town Halls; Go-Live Events; etc.)
  • Qualified candidates are willing to commute to the corporate location; non-local candidates must be willing to relocate to the Southern California/San Diego County area if selected
• Flexibility in schedule to meet project deadlines
• Sitting for extended periods of time
• Sufficient dexterity to effectively operate a computer keyboard and other related peripherals

Compensation Structure:

• Analyst I: $42.83-$55.95; salaried/exempt
• Analyst II: $46.44-$60.94; salaried/exempt
• Analyst III: $50.29-$66.27; salaried/exempt
• Senior Analyst I: $54.37-$71.92; salaried/exempt
• Senior Analyst II: $59.18-$78.58; salaried/exempt
• Senior Analyst III: $63.99-$85.23;salaried/exempt

Universal Requirements:

To be considered for this role, candidates must either currently live in California or demonstrate a willingness to relocate prior to employment. Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

About Us San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later, San Ysidro Health now provides innovative care to over 108,000 patients through a vast and integrated network of 47 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees. Apply today and become a part of our mission-driven team! San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment.  Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.