About this role
Job DetailsJob Location: ResortCom - Las Vegas, NV 89119Position Summary
This is a seasonal, entry-level position reporting to the Loan Document Supervisor. The Seasonal Loan Document Clerk is responsible exclusively for the review, reconciliation, logging, and secure filing of Promissory Notes (PNs). This role focuses on ensuring accuracy and proper custodial handling of original promissory notes in accordance with established procedures.
Essential Functions
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Receive original Promissory Notes from resorts, clients, and internal departments
Promissory Review Notes to ensure completeness, accuracy, signatures, and alignment with account details
Reconcile Promissory Note information against account data to confirm consistency
Identify discrepancies and route corrections to the appropriate department (e.g., Contracts)
Log Promissory Notes by updating statuses in the system (e.g., from “At Client” to “Original at RECO”)
Perform accurate data entry related to Promissory Note tracking
File original Promissory Notes in secure, fireproof, locked storage in accordance with custodial standards
Maintain organized numerical and alphabetical filing systems
Assist with periodic audits of Promissory Note files
Lift, move, and transport boxes of documents weighing up to 20 pounds as required
Adhere strictly to established processes, timelines, and documentation requirements
Maintain confidentiality and security of all loan and member documentation
Perform other related duties assigned by management within the scope of the role
INT -2
QualificationsRequired Education and Experience
High school diploma or GED
Strong attention to detail and accuracy
Excellent organizational and filing skills
Ability to perform repetitive review and data-entry tasks with consistency
Ability to follow defined processes and instructions
Basic knowledge of Microsoft Office applications (Word, Excel, Outlook)
Ability to work independently and manage time effectively
Bilingual is a plus but not required
Other facts
About RESORTCOM GROUP
ResortCom is a leading provider of vacation ownership management technology, financial services, and customer engagement solutions tailored to the hospitality and lifestyle industries. Our comprehensive suite of services includes innovative contact center solutions, reservations, member experience management, and financial services enabling our clients to accelerate growth and enhance customer loyalty. With decades of proven expertise, ResortCom is a trusted partner for brands seeking to deliver seamless, secure, and scalable services.
Our secret is a combination of state of the art technology and a team of excellent people who understand customer service and what it takes to make members comfortable and happy with their purchase.
ResortConnect, our vacation ownership management software:
• Makes and maintains reservations
• Maintains and services loan and maintenance fee accounts
• Maintains “points overlay” systems
• Manages and services member accounts
• Creates, stores, and maintains contracts
• Manages inventory for timeshares, hotels, and rentals
• Handles transfers and title changes
• Processes bankruptcy
• Manages rentals, resorts, vacations, and HOAs
ResortConnect is 100% compliant with privacy laws, PCI requirements, and any regulatory framework charged with protecting financial data. ResortConnect manages the complex demands of our industry, provides exemplary service through its user-friendly interface, and protects client and consumer data at the highest level. Let's work together. Visit our website for more information.
Specialties: Vacation ownership financial services, Vacation ownership management software, Vacation ownership member services, Multilingual call center, Club management software, Maintenance fee billing, Loan portfolio management, Custodial services and lender support, Tax withholding trust administration, Collections, Credit card processing, Reservations, Contact center, and Vacation ownership member services
What you'll do
- The Seasonal Loan Document Clerk is responsible for reviewing, reconciling, logging, and securely filing Promissory Notes. This role ensures accuracy and proper custodial handling of original promissory notes according to established procedures.
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