Mercier Consultancy MD is excited to announce an opening for a Deutsch-Englische Kundenberatung position for Booking.com, to be performed in the scenic surroundings of Greece. This role is ideal for those who are passionate about providing excellent customer service and want to thrive in a dynamic work environment. As a customer advisor, you will assist clients in both German and English with their booking inquiries and ensure a smooth customer experience.

• Provide high-quality customer support to German-speaking clients regarding their bookings and inquiries.
• Assist customers in both German and English to ensure clarity and understanding throughout the booking process.
• Resolve customer issues and complaints promptly and effectively, ensuring customer satisfaction.
• Educate customers on Booking.com’s services, policies, and features to maximize user experience.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Maintain accurate records of customer interactions and transactions in the CRM system.

• Fluency in both German and English (spoken and written) is essential.
• Experience in customer service, hospitality, or a related field is highly desirable.
• Strong problem-solving skills with a focus on customer-centric solutions.
• Excellent communication skills, both verbal and written, with the ability to listen and respond effectively.
• Ability to work in a fast-paced environment while managing multiple inquiries.
• Proficient with computers and customer service software; experience with CRM systems is a plus.
• A positive attitude and the ability to work collaboratively in a team setting.