Job Description Summary

Responsible for end-to-end project order delivery, profit and loss accountability, and customer satisfaction through effective management of project activities and resources. Oversees planning and execution within defined operational frameworks and standard functional practices.
The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Job Description

Roles and Responsibilities

• Own end-to-end order fulfilment/project process from order receipt to final delivery, ensuring adherence to customer commitments.
• Ensures project implementation as well as work packages and constraints are accurately integrated into project planning scenario.
• Validate customer orders for accuracy in pricing, configuration, delivery terms, and compliance with contractual agreements.
• Ensure accurate and timely order booking, order confirmation, invoicing, and shipment documentation in ERP systems (SAP)
• Responsible for delivering the customer KPIs (OTD, Quality, SDR) and Organizational KPI’s (Sales/Margin/Cash/Inventory).
• Develop knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute strategy.
• Develop, Implement and Own Strategy for achieving planned goals.
• Ensure Customer Satisfaction through Direct Interaction, dynamic communication, and negotiation skills.
• Coordinate with sales/Manufacturing/Finance/Transportation/Commissioning Team to deliver Customer commitments.
• Collaborate with Customers and internal stake holders (Regional Sales Teams/Unit Tendering Team/Manufacturing Teams) to forecast the demand.
• Evaluate customer orders, review with manufacturing/technical teams for improving the profit margins.
• Handle customer escalations related to order delays, shortages, or delivery issues with effective root cause analysis and resolution.
• Inventory management for optimum utilization of stocks to cater immediate/priority requirements while maintaining the agreed margins.
• Owned end-to-end demand forecasting (monthly, quarterly, and annual), ensuring alignment with sales, operations, and financial targets.
• Promote GE Products by contacting customers to assess needs and deliver solutions.
• Comply 100% with GE EHS Policy.
• Ensure compliance with internal controls, audit requirements, and company policies.
• Prepare regular reports and dashboards for management review and decision-making.
• Initiate proactive actions to mitigate the risks, identified during communications and protect the Tendered margins.
• Share ROEs to ITO and OTR team

Required Qualifications

• For roles outside of the USA- This role requires basic experience in the Project Management & Project Planning. Knowledge level is comparable to a bachelor's degree in Electrical/Electrical & Electronics from an accredited university or college.
• 10 years of experience in Job Family Group(s)/Function(s)).
• Knowledge of Relays, Monitoring and diagnostics products will be preferred

Desired Characteristics

• Strong planning and organizational skills – Manage scope, timelines and dependencies effectively.
• Leadership & stakeholder management – Aligns cross-functional teams and drives accountability.
• Analytical thinking – Identifies risks, bottlenecks, and trends to drive timely corrective actions.
• Adaptability & resilience – Manages change and ambiguity while maintaining delivery focus.
• A job at this level is an individual contributor with proven interpersonal skills.
• Strong verbal and written communication skills with the ability to effectively plan, document, coordinate.
• Flexibility to undertake short notice travel in line with customer needs and operational priorities.

Additional Information