Support Specialist I
full-time•United States•$50k - $60k
About this role
Responsibilities:
- Identify and troubleshoot common client incidents.
- Research issues using CRIO resources and test solutions in sandbox environments.
- Document incidents, workarounds, and resolutions for future reference.
- Escalate complex technical issues as needed.
- Work with Customer Experience (CX) teams to highlight critical client concerns.
- Coordinate with the Product Team to escalate support tickets requiring Engineering intervention.
- Develop expertise in CRIO systems, completing all required modules and certifications.
- Reference standard operating procedures (SOPs) to guide client interactions.
- Provide client support via LiveChat, email, and direct communication.
- Engage in internal communications via Slack, email, meetings, and JIRA boards.
- Continuously refine customer engagement and troubleshooting communication skills.
Experience/Training:
- 2-5 years of experience in Technical Support, Customer Support/Success
- Demonstrated career progression, including leadership impact
- Enterprise (B2B) Client Support experience with a SaaS product; ideally in IT/Healthcare IT landscape
Required Skills:
- A strategic thinker with strong analytical and research skills who can use data and resources to find solutions
- Strong organizational and time management skills.
- Flexible schedule
- Experience working with offshore support resources preferred
- Highly self motivated
- Has worked with remote teams and effective communication in a digital/remote landscape
- Excellent written and verbal communication abilities.
- Ability to multitask and work efficiently in a team-oriented environment.
Benefits & Perks:
- Work from anywhere
- Unlimited PTO
- 401k company match
- Healthcare
- Dental
- Vision (Company Paid 100%)
- Life insurance
- Professional development
- Work From Home Expense Reimbursement
Equal Employment Opportunity
We’re proud to be an equal opportunity employer and welcome our employee’s differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Difference makes us better. Join us.
Salary Range - $50,000---$60,000
What you'll do
- The Support Specialist I is responsible for identifying and troubleshooting client incidents, documenting resolutions, and escalating complex issues as needed. They will also engage with Customer Experience teams and develop expertise in CRIO systems.
About Crio Inc.
Crio Inc was founded in 2010 with the goal of introducing the world to a new way to consume cocoa and healthy chocolate products. Crio has developed a patent-pending process of harvesting and fermenting raw or organically grown cocoa beans that are then hand-sorted, roasted, ground, and packaged in their manufacturing center in Utah.
Their flagship product is Crio Brü, which can be prepared by consumers in their coffee making equipment and consumed hot or cold for a delicious, healthy beverage that contains no sugar, no chemicals, no gluten, and no dairy.
ANTIOXIDANTS – Raw cocoa beans, by weight, have more antioxidants than almost any food in the world. Even after it has been roasted and brewed, Crio Brü has 150% more antioxidants than pure pomegranate juice.
LOW-CALORIE – With only 10 calories, 0 grams fat, 0 grams sugar, 0 milligrams sodium and 1.5 grams of carbohydrates per 6 oz. cup, as well as the fact that cocoa is an appetite suppressant, Crio Brü is without question the most slimming “chocolate” drink on the market.
ENERGY - Crio Brü contains a natural stimulant called theobromine which is gentle, long-lasting and non-addictive. Theobromine makes you feel focused, energized and on top of the world. Crio Brü provides natural, healthy and long-lasting energy without the negative effects of stimulants found in other drinks.
Ready to join Crio Inc.?
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Frequently Asked Questions
What does Crio Inc. pay for a Support Specialist I?
Crio Inc. offers a competitive compensation package for the Support Specialist I role. The salary range is USD 50k - 60k per year. Apply through Clera to learn more about the full compensation details.
What does a Support Specialist I do at Crio Inc.?
As a Support Specialist I at Crio Inc., you will: the Support Specialist I is responsible for identifying and troubleshooting client incidents, documenting resolutions, and escalating complex issues as needed. They will also engage with Customer Experience teams and develop expertise in CRIO systems..
Is the Support Specialist I position at Crio Inc. remote?
The Support Specialist I position at Crio Inc. is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Support Specialist I position at Crio Inc.?
You can apply for the Support Specialist I position at Crio Inc.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.