Customer Success Manager I
full-time•United States•$70k - $80k
About this role
RESPONSIBILITIES:
- Guide customers through the transition from onboarding/implementation to the CSM phase of their lifecycle
- Conduct proactive communication and hold Quarterly Business Reviews to optimize product adoption and identify expansion opportunities
- Assess opportunities for product enhancements and liaise with the Product team as necessary
- Take ownership of client communication, satisfaction, and retention for assigned accounts
- Identify and coordinate clinical trial study design opportunities
- Collaborate with cross-functional teams to enhance the overall customer experience, addressing pain points and use cases identified during the sales process and client lifecycle
- Address inbound product/feature queries via Live Chat, email, and phone
- This role is relationship-centric with some upsell opportunities and potential incentivized commissions
QUALIFICATIONS:
- BA/BS degree
- 2-5 years of experience with a proven track record in Customer Success, Account Management, or Implementation
- Exceptional writing, interpersonal, organizational, and time management skills
- Proficiency in PC/Mac skills, including Office Suite/G Suite tools
- Ability to work independently while supporting team objectives
- Demonstrated integrity and a positive, proactive attitude
- Familiarity with Live Chat and project management tools
- Experience with Looker
- Previous work experience in customer service, healthcare, clinical research, or academia
Join us at CRIO and be part of a dynamic team dedicated to revolutionizing the clinical research industry.
Apply today to embark on a rewarding career journey!
We’re proud to be an equal opportunity employer and welcome our employee’s differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Difference makes us better. Join us.
Salary Range: $70,000 -- $80,000
What you'll do
- The Customer Success Manager I will guide customers through their lifecycle, from onboarding to ongoing support, while conducting proactive communication and quarterly reviews. They will also collaborate with cross-functional teams to enhance customer experience and address product queries.
About Crio Inc.
Crio Inc was founded in 2010 with the goal of introducing the world to a new way to consume cocoa and healthy chocolate products. Crio has developed a patent-pending process of harvesting and fermenting raw or organically grown cocoa beans that are then hand-sorted, roasted, ground, and packaged in their manufacturing center in Utah.
Their flagship product is Crio Brü, which can be prepared by consumers in their coffee making equipment and consumed hot or cold for a delicious, healthy beverage that contains no sugar, no chemicals, no gluten, and no dairy.
ANTIOXIDANTS – Raw cocoa beans, by weight, have more antioxidants than almost any food in the world. Even after it has been roasted and brewed, Crio Brü has 150% more antioxidants than pure pomegranate juice.
LOW-CALORIE – With only 10 calories, 0 grams fat, 0 grams sugar, 0 milligrams sodium and 1.5 grams of carbohydrates per 6 oz. cup, as well as the fact that cocoa is an appetite suppressant, Crio Brü is without question the most slimming “chocolate” drink on the market.
ENERGY - Crio Brü contains a natural stimulant called theobromine which is gentle, long-lasting and non-addictive. Theobromine makes you feel focused, energized and on top of the world. Crio Brü provides natural, healthy and long-lasting energy without the negative effects of stimulants found in other drinks.
Ready to join Crio Inc.?
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Frequently Asked Questions
What does Crio Inc. pay for a Customer Success Manager I?
Crio Inc. offers a competitive compensation package for the Customer Success Manager I role. The salary range is USD 70k - 80k per year. Apply through Clera to learn more about the full compensation details.
What does a Customer Success Manager I do at Crio Inc.?
As a Customer Success Manager I at Crio Inc., you will: the Customer Success Manager I will guide customers through their lifecycle, from onboarding to ongoing support, while conducting proactive communication and quarterly reviews. They will also collaborate with cross-functional teams to enhance customer experience and address product queries..
Is the Customer Success Manager I position at Crio Inc. remote?
The Customer Success Manager I position at Crio Inc. is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Success Manager I position at Crio Inc.?
You can apply for the Customer Success Manager I position at Crio Inc.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.