Bankwest

Bankwest, a financial services company with 1,001-5,000 employees, is currently hiring. This article provides information about available positions and what it's like to work at Bankwest. Bankwest has four open positions currently. These roles encompass a variety of responsibilities within the financial services industry: * **Process Improvement Senior Analyst:** This Perth-based, 12-month secondment opportunity focuses on driving better customer outcomes. The role involves analyzing data, system integration, and process improvement to uplift customer lifecycle processes. * **Customer Engagement Specialist Technical Support - Deceased Estates:** This full-time, on-site role involves supporting executors, next of kin, solicitors, and trustees in settling and managing banking arrangements after a customer has passed away. The position requires providing a high level of customer service and assisting the team through coaching and change initiatives. * **Broker Development Manager, Third Party Residential - Sydney CBD:** This on-site role involves growing and nurturing broker relationships. Responsibilities include developing strategies to grow and maintain relationships, engaging in meetings with external stakeholders, and collaborating on policy, process, and product. * **Universal Banker II:** This on-site position focuses on customer relationship management, sales, and transaction processing. Responsibilities include processing customer transactions, opening and closing accounts, loan origination, and cross-selling financial products. The roles at Bankwest utilize a range of technologies and skills, including: * Process Analysis * Data Interpretation * Problem Solving * Systems Integration * Data Migration * Workflow Solutions * Communication * Facilitation * Process Mapping * Agile Methodologies * Customer Service * Empathy * Teamwork * Adaptability * Resilience * Coaching * Change Management * Risk Management * Multitasking * Technical Support * Emotional Intelligence * Stakeholder Engagement * Continuous Improvement * Broker Relationships * Business Development * Customer Service * Organizational Skills * Lending Experience * Presentation Skills * Data Analysis * Training * Policy Knowledge * Process Knowledge * Product Knowledge * Ethical Behaviour * Submission Quality * CRM Programs * Loan Origination * Account Maintenance * Financial Products * Cross Selling * Time Management * Attention to Detail * Team Collaboration * Technical Proficiency * Banking Terminology * Regulatory Knowledge Bankwest currently offers primarily on-site positions. The Process Improvement Senior Analyst role is Perth-based, and the Broker Development Manager position is in Sydney CBD. The Customer Engagement Specialist and Universal Banker II roles are also on-site positions. Here are some frequently asked questions about working at Bankwest: 1. **How do I apply for a job at Bankwest?** If you are part of the Commonwealth Bank Group, you will need to apply through Sidekick. For other applicants, the application process will be indicated within the specific job posting. 2. **What skills are important for the Customer Engagement Specialist Technical Support role?** Key skills include customer service, empathy, communication, teamwork, adaptability, and resilience. 3. **Where is the Process Improvement Senior Analyst position located?** This role is based in Perth. 4. **What are the responsibilities of the Broker Development Manager?** The Broker Development Manager will develop strategies, engage with stakeholders, review submissions, and provide education and training to brokers. 5. **What experience is needed for the Universal Banker II position?** This role requires a high school diploma or equivalent, ABA Universal Banker Certification Program and 2 years' experience in a related field, with experience in sales and customer service. 6. **How long are the job postings available?** Each job posting indicates an advertising end date. Check the specific job descriptions for the end date. 7. **How can I get additional support if I have accessibility issues on the website?** You can contact HR Direct on 1800 989 696 for assistance.