Senior Manager, Marketing Operations & Analytics

<p><strong>Company Overview<br><br></strong>At Zuora, we power the world’s shift to<a href="https://www.zuora.com/modern-business/"> Modern Business</a>. We’re helping people and companies subscribe to a better way of doing business—one that’s built on recurring relationships instead of one-time transactions, creating more value for customers, companies, and the planet.</p> <p>As pioneers of the Subscription Economy, our platform and expertise help the world’s most innovative organizations—from disruptive startups to global enterprises—monetize new business models, nurture long-term subscriber relationships, and optimize their digital experiences.</p> <p>Join us as we transform industries and shape the future of how businesses grow.</p> <p><strong><br>The Team &amp; Role</strong></p> <p>We are looking for a strategic, data-driven <strong>Marketing Operations leader</strong> who can accelerate our shift toward an AI-native marketing engine. This role sits at the intersection of <strong>marketing technology, analytics, and go-to-market scale</strong>, ensuring our systems, processes, and insights empower the full marketing organization.</p> <p>You will support our marketing automation ecosystem, lead operational excellence across marketing and funnel processes, and build a modern analytics foundation, including dashboards, attribution models, and BI infrastructure.</p> <p>This leader must be equally comfortable <strong>rolling up their sleeves technically</strong> and <strong>setting vision</strong> for how we evolve toward next-gen, AI-powered marketing. The ideal candidate has experience in <strong>B2B SaaS</strong>, strong marketing systems architecture skills, and the analytical capabilities to influence strategy through data.</p> <p><br><strong>What you’ll do</strong></p> <p><strong>Marketing Operations Execution</strong></p> <ul> <li>Manage the team who owns day-to-day operations across Marketo, Outreach, Demandbase/6sense.</li> <li>Build and maintain lifecycle processes including scoring, routing, segmentation, campaign architecture, and attribution setup.</li> <li>Ensure data accuracy and system hygiene.</li> <li>Architect lead lifecycle processes including scoring, routing, attribution, campaign/program setup, and funnel management.</li> <li>Partner with IT, RevOps, marketing and SDR leadership to ensure alignment and seamless go-to-market process execution</li> </ul> <h3><strong>Analytics &amp; Reporting</strong></h3> <ul> <li>Build dashboards and recurring reports for marketing programs, funnel performance, and pipeline contribution.</li> <li>Write SQL queries and partner with BI/data teams to support analytics needs.</li> <li>Provide actionable insights that improve campaign optimization and GTM planning.</li> <li>Partner with Data/BI teams to ensure proper data governance, modeling, and analytics infrastructure.</li> <li>Translate complex data into clear insights and recommendations for marketing leadership and cross-functional stakeholders.</li> </ul> <h3><strong>AI &amp; System Innovation</strong></h3> <ul> <li>Test, evaluate, and incorporate AI tools that improve automation, personalization, and operational efficiency</li> <li>Build scrappy prototypes and process improvements that push the org toward AI-native marketing.</li> <li>Evaluate and implement next-gen MarTech solutions that reduce manual work and improve targeting, orchestration, and personalization.</li> </ul> <h3><strong>Cross-Functional Alignment</strong></h3> <ul> <li>Collaborate with Sales Ops, SDRs, RevOps, and Marketing leaders to align on lead processes and GTM performance metrics.</li> <li>Build operational frameworks, documentation, and governance that ensure reliability and repeatability as we scale.<br><br></li> </ul> <p><strong>Your Experience</strong></p> <h2><strong>Background</strong></h2> <ul> <li>7–12 years (Sr. Manager) in B2B SaaS Marketing Operations or Revenue Operations.</li> <li>Experience managing complex MarTech stacks and integrating new technologies.</li> <li>Strong technical depth: lead routing, scoring, automation, reporting, attribution, funnel management.</li> <li>Comfortable with SQL and partnering with data/BI engineering teams.</li> <li>Has worked in organizations shifting toward advanced automation or AI-driven GTM motions.</li> </ul> <h2><strong>Traits</strong></h2> <ul> <li>Systematic and analytical thinker.</li> <li>Thrives in fast-paced environments.</li> <li>Communicates complexity simply and persuasively.</li> <li>Strong leadership presence, even without a large team.</li> <li>Forward-looking; enjoys building what doesn’t exist yet.</li> <li>Highly collaborative and cross-functional.</li> </ul> <h2><strong>Career Ambitions</strong></h2> <ul> <li>Wants to build or modernize a marketing ops function.</li> <li>Sees AI as a strategic differentiator.</li> <li>Aims to scale from tactical execution to strategic leadership.<br><br></li> </ul> <p><strong>#ZEOLife at Zuora</strong></p> <p>At Zuora, we’re constantly learning, innovating, and growing. Our people—known as ZEOs—are empowered to take ownership, challenge the status quo, and make a lasting impact.</p> <p>We collaborate deeply, think boldly, and support one another to make what’s next possible—for our customers, our communities, and each other.</p> <p>We offer:</p> <ul> <li>Competitive compensation, bonus opportunities, and retirement programs</li> <li>Comprehensive medical, dental, and vision coverage</li> <li>Generous, flexible time off</li> <li>Paid holidays, wellness days, and a company-wide year-end break</li> <li>6 months of fully paid parental leave</li> <li>Learning &amp; development stipend</li> <li>Opportunities to give back, including volunteer time and donation matching</li> <li>Mental wellbeing resources and support</li> </ul> <p><em>(Benefits may vary by location; details will be shared during the interview process.)</em></p> <p>&nbsp;</p> <p><strong>Location &amp; Work Arrangements</strong></p> <p>Zuora teams are empowered to design flexible, intentional ways of working. Whether remote, hybrid, or in-office, we balance flexibility with accountability—to each other, our customers, and our mission.</p> <p>For most roles, you’ll have the freedom to work where you’re most productive while staying connected to your team and the broader ZEO community.</p> <p><strong>Our Commitment to an Inclusive Workplace</strong><strong><br></strong><strong><br></strong>Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.</p> <p>&nbsp;Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.</p> <p>We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found <a href="https://www.zuora.com/careers-life/" target="_blank">here</a>.</p></div><div class="title">Base Pay Details</div><div class="pay-range"><span>$155,800</span><span class="divider">&mdash;</span><span>$233,700 USD</span></div></div></div>