Business Systems Analyst

<p><strong>Company Overview</strong></p> <p>At Zuora, we do <a href="https://www.zuora.com/modern-business/">Modern Business</a>. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.</p> <p><strong>The Team &amp; Role</strong></p> <p>Join our collaborative team of Customer Experience Business Systems Analysts, where passion for optimizing customer interactions and leveraging SaaS solutions drives our success. We're a dynamic group dedicated to pushing the boundaries of innovation in the SaaS industry.</p> <p>Opportunity and Mission:</p> <p>As a Techno-Functional Business Systems Analyst, you will play a crucial role in shaping our post-sales processes. Contribute directly to company objectives by optimizing these processes and enhancing user experiences.</p> <p>Why Come Here?</p> <p>Join us at the forefront of revolutionizing customer experience. Make an immediate impact and be part of a company committed to continuous innovation.</p> <p>Contribution to Company Objectives:</p> <p>Your work will streamline post-sales processes, enhance user experiences, and leverage Salesforce and Professional Services Automation (PSA) to drive efficiency and customer satisfaction. This aligns directly with our strategic goals of delivering exceptional professional services.</p> <p>Exciting and Challenging Work:</p> <p>Dive into projects that stretch your analytical and problem-solving skills, from optimizing workflows to integrating new technologies. Engage in challenging tasks that keep you motivated and constantly learning.</p> <p>Learning and Growth Opportunities:</p> <p>This role is a launchpad for continuous learning and growth. Expand your expertise in business analysis, Salesforce, Certinia/FinancialForce, and Professional Services Automation (PSA) with opportunities for career progression and professional development.</p> <p>Tools and Technologies:</p> <p>Work with state-of-the-art tools and technologies, including Salesforce, Certinia/FinancialForce, and other PSA solutions. Our commitment to staying at the forefront of technological advancements means exposure to cutting-edge solutions. Join us in shaping the future of post-sales processes in the professional services industry.</p> <p><br>This is a location specific position that requires you to come into the office regularly to be most effective.<br><br></p> <p><strong>Our Tech Stack:</strong> Salesforce, Zuora, Tray.io, Gainsight, Certinia, Copado, Marketo, JIRA<br><br></p> <p><strong>What you’ll do</strong></p> <ul> <li>Drive Operational Excellence: Streamline operations and reduce redundancy to contribute directly to company objectives.</li> <li>Leverage Key Platforms: Utilize and customize Salesforce and Certinia/FinancialForce to enhance user experiences and operational efficiency.</li> <li>Tackle Complex Challenges: Integrate new technologies and optimize business systems to address complex challenges.</li> <li>Innovate Continuously: Implement best practices and drive continuous improvement for customer and employee satisfaction.</li> <li>Expand Expertise: Grow your knowledge in business systems analysis, Salesforce, Certinia/FinancialForce, and PSA.</li> <li>Work with Cutting-Edge Tools: Utilize state-of-the-art tools and technologies to shape the future of post-sales processes.</li> </ul> <p><strong>Your experience</strong></p> <ul> <li>Professional Background: 5-8 years of experience as a Business Systems Analyst in a professional services environment, with a focus on post-sales processes.</li> <li>Process Optimization: Proven track record of documenting, analyzing and enhancing business workflows to improve efficiency and effectiveness.</li> <li>Technical Expertise: In-depth knowledge of business architecture, technology customization, and integration solutions, particularly with Salesforce and Certinia/FinancialForce.</li> <li>Certifications: Salesforce Certified Administrator and Certinia PSA System Administrator is required; additional certifications such as Salesforce Certified Advanced Administrator and Salesforce Certified Platform App Builder are preferred.</li> <li>Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills, with a history of successfully addressing complex challenges in business systems.</li> <li>Innovative Solutions: Experience in designing and implementing innovative solutions to improve business processes and operational efficiency.</li> <li>Technological Proficiency: Familiarity with cutting-edge tools and technologies in the professional services and SaaS landscapes.</li> <li>Continuous Learning: A commitment to continuous learning and staying updated on the latest developments in technology and business analysis.</li> </ul> <p>&nbsp;</p> <p><strong>#ZEOLife at Zuora</strong></p> <p>As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.&nbsp;</p> <p>As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:</p> <ul> <li>Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs</li> <li>Medical, dental and vision insurance</li> <li>Generous, flexible time off&nbsp;</li> <li>Paid holidays, “wellness” days and company wide end of year break</li> <li>6 months fully paid parental leave&nbsp;</li> <li>Learning &amp; Development stipend</li> <li>Opportunities to volunteer and give back, including charitable donation match</li> <li>Free resources and support for your mental wellbeing&nbsp;&nbsp;</li> </ul> <p>Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.</p> <p>Location &amp; Work Arrangements</p> <p>Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.</p> <p>Our Commitment to an Inclusive Workplace</p> <p>Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.</p> <p>Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.</p> <p>We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to [email protected].</p>