Zoox has embarked on a highly ambitious journey to develop an autonomous mobility solution, built from the ground up. As our Vehicle Operations team develops and scales, so does the challenge to understand operations data, ensure effective communication between development and operations, and inform key decisions to successfully scale the organization. 

In this role, you will lead a team of Zoox Vehicle Operators who operate our L3 test vehicles. As the Shift Lead for L3 Vehicle Operations, you will lead a team of field experts for tools, features, and functions related to Vehicle Operator workflows, coordinating and streamlining processes in support of Vehicle Operations at Zoox. 

As a Shift Lead in L3 vehicle operations, you will lead a team of vehicle operators and ensure they understand and execute both short-term and long-term targets. Leaders at Zoox are hands-on with their team, working with & alongside them daily, leading by example to ensure all software and hardware tests are executed to Zoox’s high standards. You will also be working closely with other leaders within the Vehicle Operations organization, as well as assisting and interacting with multiple teams across the company, including program management, strategy, vehicle engineering, and go-to-market teams. Our shift leads are disciplined team players who believe in doing everything it takes to accomplish the mission safely.

• Support vehicle operators in day-to-day operations, upholding a safety-centric, inclusive, and open communication culture.
• Complete all administrative tasks concerning team management, including, but not limited to, timesheet approval & schedule validation, and conduct written and oral performance feedback with direct reports at regular intervals.
• Work closely with other Team Leads and Program/Project Managers within Vehicle Operators to ensure their team stays aligned with Zoox’s overall goals.
• Become knowledge experts on Zoox’s proprietary software related to Vehicle Operations and motivate and mentor direct reports to execute and deliver to Zoox’s high standards.
• Interact with contractors assigned to Zoox to answer questions, provide information, and ensure they understand and execute their job assignments.
• Conduct testing ten or more hours every week with a priority on safety to ensure you stay up-to-date with the current state of Vehicle Operations.

• 5+ years of professional work experience in a cross-functional and product-based environment
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Proven ability to problem solve and improve operational efficiency with a proactive mindset and resourcefulness
• Strong written and verbal communication skills to coordinate with team members and management and explain technical issues
• Excellent driving history 
• Proactive mindset and resourcefulness

• Bachelors degree
• 3+ years autonomous vehicle industry
• 4+ years of operations experience
• Working with cross-functional teams on go-to-market initiatives