About this role
What You Can Expect
You will lead the delivery and rollout of complex contact center projects for enterprise and strategic customers. This role is ideal for a hands-on project manager who enjoys operating at scale, managing multiple large enterprise engagements simultaneously, and driving predictable outcomes in a fast-growing, cloud-first environment.
You will own end-to-end project execution across multiple enterprise customer engagements, ensuring delivery quality, timeline predictability, financial discipline, and alignment with customer experience outcomes.
About the Team
We deliver complex contact center solutions for enterprise customers globally. Our team collaborates across Professional Services, Sales, Product, and Engineering to execute strategic implementations. We exist to ensure customers achieve measurable business outcomes through seamless technology adoption.
Responsibilities
Leading multiple concurrent enterprise contact center rollouts across discovery, design, deployment, go-live, and stabilization phases
Managing project scope, schedule, risks, dependencies, and communications across distributed teams and delivery partners
Coordinating with Professional Services, Sales, Product, Engineering, and Customer Success to ensure alignment and delivery excellence
Ensure adherence to Statements of Work, delivery assumptions, and contractual milestones, including support for milestone-based billing, revenue forecasting, and backlog accuracy.
Establishing and maintaining detailed project plans, milestones, and dependency tracking across ZCX and adjacent CX products (e.g., WFM, QM, AI-driven virtual agents).
Tracking milestone-based billing, revenue forecasting, and contractual deliverables to support financial accuracy and customer commitments
Driving continuous improvement of delivery playbooks, standards, and scalable execution models through partnership with internal leaders
Applying risk and issue management practices including proactive identification, escalation, and mitigation across project workstreams
What We're Looking For
Demonstrate 7+ years managing complex technology projects in SaaS or cloud-based environments
Bring 3+ years delivering customer-facing implementations within a Professional Services organization
Hands-on experience managing the rollout of contact center platforms across multiple enterprise customers.
Manage milestone-based delivery and billable revenue forecasting, tracking earned revenue against contractual commitments
Demonstrate experience with risk and issue management, including proactive identification, escalation, and mitigation across project workstreams.
Communicate clearly with technical teams and executive stakeholders in cross-functional, delivery-oriented environments
Have exposure to AI-driven CX technologies such as chatbots, virtual agents, conversational AI, or automation platforms.
Salary Range or On Target Earnings:
Minimum:
$97,600.00Maximum:
$225,700.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Other facts
About Zoom
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom AI-first work platform you know and love. 💙
Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, Contact Center and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses.
We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you'll find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Learn more about careers at Zoom by visiting our careers site: https://careers.zoom.us/home
What you'll do
- The role involves leading the delivery and rollout of complex contact center projects for enterprise customers, owning end-to-end project execution to ensure quality, timeline predictability, and financial discipline. Responsibilities include managing concurrent rollouts across all phases, coordinating with cross-functional teams, and ensuring adherence to Statements of Work and contractual milestones.
Ready to join Zoom?
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