Gateway DevOps Engineer- ZP3

What you can expect

Seeking Gateway DevOps Engineer at our San Jose offices to deploy, manage, and maintain Zoom’s gateway services including CRC, RTCWeb, and VOIP expert. Monitor infrastructure and develop automation solutions to streamline operations and reduce manual effort. Take ownership as the on-call engineer for assigned services, ensuring uptime and reliability. Lead full lifecycle service deployment and continuous monitoring in production environments. Mentor and guide team members to adopt the best automation practices aiming to reduce toil and enhance efficiency. Collaborate in an agile and evolving high-impact environment driving cloud-native innovation and operational excellence.

About the Team

With eight specialized departments, the engineering team functions as a highly collaborative, diverse powerhouse. Each department mission is to deliver seamless and innovative communication solutions. These range from software development and machine learning to quality assurance teams that work to create and maintain Zoom's user-friendly interfaces and robust infrastructure. The team continues to push the boundaries of communication technology, bringing people together regardless of their physical distance.

What we’re looking for

• Have BS or MS in Computer Science, Data Science, or a related technical field.

• 5 years of hands-on DevOps experience, with proven expertise in infrastructure design, automation, and cloud-native operations.

• Have experience with AWS services and Kubernetes-based production deployments. Proficiency in Infrastructure as Code (Terraform) and configuration management tools (Ansible).

• Able scripting skills in Python, Bash, or Go, experience deploying and monitoring containerized workloads using Kubernetes and Docker in production.

• Able background in monitoring and observability tools such as Prometheus, OpenTelemetry, Grafana, and the ELK stack, demonstrated experience leading large-scale technical projects with cross-functional teams.

• Possess Linux systems administration and troubleshooting skills, excellent communication skills and a collaborative mindset.

Responsibilities

• Deploying and maintain gateway services on Kubernetes clusters across multi-cloud and on-premises environments. Develop and enhance automation pipelines using tools such as Ansible, Python, Bash, C++, Java, or Go.

• Having experience with Linux command line utilities and shell scripting. Hands-on experience with medium to large scale CI/CD projects using Infrastructure-as-Code tools: Terraform, CloudFormation, Plumi.

• Monitoring and ensure the health of production systems utilizing observability tools like Prometheus, OpenTelemetry, Grafana, and ELK Stack. Lead large-scale, high-impact technical projects to improve deployment processes and operational stability.

• Building scalable, containerized workloads using Kubernetes and Docker, In-depth knowledge of network stack and Linux network layer. Experience with SIP and h323 protocol and conference room technologies.

• Acting as a technical mentor for junior engineers, promoting automation and operational best practices. Participate in on-call rotations, responding to incidents and ensuring rapid resolution.

• Working collaboratively across teams to drive continuous improvements in system reliability and automation.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.