What you can expect

We’re looking for a collaborative and driven Benefits and Leave Specialist to join our PX team. This role supports daily benefits and leave operations to ensure a smooth employee experience, strong vendor partnerships, and accurate program data. You’ll work closely with PX partners, vendors, and employees across the globe to deliver exceptional service and continuous process improvement.

About the Team

At Zoom, our People Experience (PX) team is dedicated to creating a world-class employee experience that reflects our culture of care, connection, and continuous improvement.

The Benefits and Leave team plays a key role in supporting Zoomies through life events, ensuring our programs are administered with empathy, accuracy, and efficiency.

Responsibilities

• Reviewing, reconciling, and processing benefits invoices accurately and on time while partnering with Finance and vendors to resolve discrepancies and ensure timely payment.

• Executing employee benefits changes to maintain accurate and compliant records across systems.

• Building and maintaining dashboards to track vendor performance and key metrics, providing insights and recommendations to improve program efficiency and employee experience.

• Maintaining PeopleHub content to ensure employees have clear, accurate, and up-to-date information about benefits and leave programs.

• Collaborating with regional PX partners to support benefits administration and ensure consistency and compliance across countries.

• Responding to employee inquiries and coordinating with vendors to resolve benefits and leaverelated issues effectively.

• Identifying and implementing process improvements to reduce manual work and increase the use of AI and other technology.

• Building and maintaining standard operating procedures (SOPs) for all benefits and leave administration processes.

What we’re looking for

• Hold a Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience).

• 2–4 years of experience in HR operations, benefits administration, or leave management.

• Demonstrate strong analytical and organizational skills with attention to detail.

• Simplify complex information for clear understanding.

• Use Excel or similar tools for data tracking and reporting.

• Communicate effectively while applying strong problem-solving skills.

• Apply experience with HRIS systems (Workday) and vendor management.

• Understand U.S. and international benefits and leave practices (not required).

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.