What you can expect

As a Senior Product Manager for AI Search, responsibilities include developing and optimizing intelligent search experiences using advanced AI technologies. Ownership of the product roadmap focuses on enhancing discovery, relevance, and user engagement. Collaboration with engineers, data scientists, and customers ensures the creation of intuitive, high-performance solutions. The role emphasizes delivering innovative AI-powered search capabilities that promote adoption, satisfaction, and measurable value.

About the Team

The Zoom AI Product team drives AI strategy, defining AI Companion and platform features while integrating enerative AI, automation, and agent technologies into Zoom’s offerings. This team transforms advanced AI innovations into impactful user experiences and scalable solutions for individuals, businesses, and developers. This position serves as the primary product lead for agent workflows, overseeing cross-platform and multi-product development of custom agent functionalities.

Responsibilities

• Shaping end-to-end search product direction through data-driven insights, user research, and deep technical engagement with a focus on relevance metrics, search quality, and user satisfaction

• Leading product strategy for AI-powered search capabilities including semantic search, query understanding, personalization, and multi-modal search experiences

• Partnering closely with engineering and data science teams to design and implement search algorithms, ranking models, and relevance optimization systems

• Ensuring search experiences meet performance, scalability, and quality standards while maintaining intuitive user interfaces and seamless integration across products

• Orchestrating cross-functional initiatives across research, engineering, design, and analytics teams to continuously improve search effectiveness and user engagement

• Driving technical partnerships and integrations with search infrastructure providers and AI/ML platforms to enhance search capabilities and expand feature offering

• What we’re looking for

  • Have bachelor's degree in Computer Science, Engineering, or a related technical field.

  • Need 5 to 8 years of experience as a Product Manager with deep expertise in search technologies, information retrieval, and AI/ML applications

  • Demonstrate track record in building and scaling search products with proven experience in implementing AI-powered search features and optimization strategies

  • Have experience presenting to stakeholders and executives with the ability to articulate search quality improvements, user impact, and business value

  • Need to have proficiency with product analytics and optimization of search relevance metrics including click-through rates, conversion rates, and user engagement

  • Have understanding of search technologies, NLP, ranking algorithms, and the competitive landscape in AI-powered search solutions

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.