ROLE DESCRIPTION:

The primary responsibility for this position is to Manage the Hatchery Inovo Process for Zoetis. This will be accomplished through execution of our Best in Class Customer Service Programs. This position will perform preventive maintenance on electrical/mechanical equipment in poultry hatcheries. This position will also perform emergency repairs, at the customer location, as needed. 

CORE RESPONSIBILITIES:

• Perform scheduled Preventive Maintenance on all assigned Biodevices.
• Provide electrical/mechanical support and perform emergency repairs as needed.
• Understand and follow Electrical Schematics.
• Required Participation in Territory After Hours Support and Repairs.
• Zoetis Field Service Technician responsible for all communication with assigned hatcheries.
• Complete all relevant reporting forms and procedures including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle and equipment maintenance within assigned time period.
• Manage the Hatchery Inovo Process on behalf Zoetis Field Service Technicians in an assigned territory of 3-5 hatcheries
• Manage the Zoetis Operator Training Program for 25+ people (customer employees)
• Facilitate the vaccine and sanitation preparation program for all Zoetis Devices
• Support and Conduct the execution of the Zoetis Process Evaluation Program
• Principle for collecting and reporting all important information within Zoetis Fieldaware System 
• Follow all safety/precautionary procedures.
• Regular communication with supervisor
• Other Duties as Assigned

ORGANIZATIONAL RELATIONSHIPS:

Interactions with multiple levels of Management within their customer base. Works closely with Zoetis Management, Key Account Team, and Engineering.

RESOURCES MANGED:

In this role you will be responsible for supporting 3-5 customers. This role is a major player in confirming the     

next long-term contract with our customer.    

Indirectly guides and support  +25 customer employees on the Inovoject Process Operation and Safety.

 EDUCATION AND EXPERIENCE:

• Associates degree in Electro/Mechanical Systems or related curriculum and/or a Bachelors degree in poultry science or related field from an accredited institution.
• Experience may be considered in lieu of educational requirement
• Normally requires 1 - 5 years of related experience. 

TECHNICAL SKILLS:

• Strong Mechanical Aptitude
• Proficient organizational skills
• Self-motivator and self starter
• Strong critical thinking problem solving, judgment, and initiative
• Effective communication skills are necessary to interact directly with multiple levels of customer management
• Basic computer skills using Word / Excel / and Outlook
• Bilingual (English/Italian) preferred

OTHER ROLE REQUISITION AND PHISICAL WORKING ENVIRONMENT DESCRIPTION:

• Majority of work is done in a hatchery where exposure to a potentially hazardous environment is possible.
• Heat and Humidity above average is common
• Available for unsocial work hours due to Stand-By and Call-In work beyond 40-hour work week (week-nights/weekends/Holidays) to respond to customer emergency calls (via telephone and face-to-face)
• Lift more than 25 pounds
• Must maintain clean driving record to operate Company provided vehicle.
• Periodic Overnight Travel Required.