Zeus Fire and Security logo
*Video Surveillance Agent
full-timeHonolulu

Summary

Location

Honolulu

Type

full-time

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About this role

About Us

Alert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island and Kauai we are able to provide standardized services statewide for life and safety systems like none other. We protect nearly 33,000 residential and commercial customers.

About the Role:

Monitoring video feeds from security cameras to detect activity and report incidents. Monitoring alarms to ensure that they are functioning properly. The Alarm Monitoring Center is a 24/7 operation and the employees work various shifts to ensure the operation runs smoothly.

Status: Full-Time, Non-exempt

Duties and Responsibilities:

  • Ability to review and discern appropriate actions based on video footage
  • Ability to watch multiple videos/monitors simultaneously
  • Handle and bring to resolution, inquiries from customers and police regarding dispatch
  • Answer and follow-up on video alarm signals
  • Record all necessary information on accounts pertaining to calls and or/alarms received
  • Acknowledge, review, load alarm videos and images via our automation system
  • Initiate outbound calls to customers, police agencies and emergency contacts
  • Provide basic support to all customers
  • Respond to questions from customers regarding alarms and procedures
  • Maintain acceptable Customer Service Evaluations
  • All other miscellaneous responsibilities and other duties as assigned

Qualifications

  • Onsite position
  • Ability to work flexible days and hours, including weekends, holidays and nightshift
  • Shift: 2:00 pm to 10:30 pm
  • Customer Service experience required
  • Ability to follow directives and specific procedures
  • Ability to troubleshoot and find solutions and resolution
  • High school diploma or equivalent required
  • Good communication skills required
  • Basic data entry and retrieval skills required

Work Requirements:

  • Ability to work flexible days and hours, including weekends, holidays and nightshift

The Alert Alarm Benefit:
Compensation starts at $19.00/hour

We offer a full benefits package, including health, dental, and eye insurance, STD and life Insurance, a 401k savings plan, paid time off benefits, training, opportunities for growth and development, and a team that cares about you. We even offer pet insurance!

We are a proud Equal Opportunity Employer

EEOC Statement

Alert Alarm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


Other facts

Tech stack
Video Monitoring,Customer Service,Communication Skills,Data Entry,Troubleshooting,Alarm Monitoring,Incident Reporting,Multi-tasking,Problem Solving,Attention To Detail

About Zeus Fire and Security

Zeus Fire & Security was established in 2021 to build a national network of fire protection and security providers recognized for execution excellence across a variety of service lines and end markets. Zeus addresses customer’s commercial and residential fire protection and security needs through a broad array of services from mission critical fire system installation, testing and inspection to physical security system installation and video monitoring. Zeus was established with the singular purpose of partnering with industry-leading fire and security operators who are seeking a collaborative growth partner dedicated to inspiring and accelerating the long-term growth of business and team members.

Team size: 501-1,000 employees
LinkedIn: Visit
Industry: Security and Investigations

What you'll do

  • The Video Surveillance Agent is responsible for monitoring video feeds from security cameras to detect activity and report incidents. They also handle inquiries from customers and police, ensuring alarms are functioning properly.

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Frequently Asked Questions

What does a *Video Surveillance Agent do at Zeus Fire and Security?

As a *Video Surveillance Agent at Zeus Fire and Security, you will: the Video Surveillance Agent is responsible for monitoring video feeds from security cameras to detect activity and report incidents. They also handle inquiries from customers and police, ensuring alarms are functioning properly..

Why join Zeus Fire and Security as a *Video Surveillance Agent?

Zeus Fire and Security is a leading Security and Investigations company.

Is the *Video Surveillance Agent position at Zeus Fire and Security remote?

The *Video Surveillance Agent position at Zeus Fire and Security is based in Honolulu, Hawaii, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the *Video Surveillance Agent position at Zeus Fire and Security?

You can apply for the *Video Surveillance Agent position at Zeus Fire and Security directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Zeus Fire and Security on their website.