About Gallaher

Founded in 1973, Gallaher is a trusted provider of fire alarm and life safety solutions with a long-standing history of serving end users and electrical contractors. Originally established as a manufacturers’ representative firm, Gallaher has grown and evolved over decades to become a knowledgeable and reliable partner in the fire and life safety industry. With deep technical expertise and strong industry relationships, Gallaher delivers solutions that support system design, compliance, and long-term reliability across a wide range of applications. The team is known for its experience, professionalism with offerings including video surveillance, intrusion detection, fire alarms, camera systems, access control, and 24/7 monitoring. Gallaher is proud to be part of Zeus Fire and Security.

About Zeus Fire and Security

Zeus Fire and Security was established in 2022 to build a national network of fire protection and security providers recognized for execution excellence across a variety of service lines and end markets. Zeus addresses customers’ fire protection and security needs through a broad array of services from mission critical fire system installation, testing, and inspection to physical security system installation and video monitoring. Zeus was established with the purpose of partnering with industry-leading fire and security operators who are seeking a collaborative growth partner dedicated to inspiring and accelerating the long-term growth of business and team members. Zeus operates Alert Alarm and Security Resources Pacific of Hawaii, SMG Security of Illinois, national-account provider UAS, Independent Alarm of New Jersey, PASS Fire and Security of Missouri, Martin Systems of Wisconsin, Bayside Fire and Security and Absolute Security Group of Maryland, and Gallaher & Associates of Tennessee. For more information, please visit https://www.zeusfireandsecurity.com.

Role overview
We are looking to fill the role of Operations Coordinator for our Knoxville office. This is an onsite position. If you are a self-motivated, detail-oriented team player who loves working in a fast-paced environment, please read more below:

Key responsibilities

• Serves as primary point of contact with our customers to schedule fire alarm inspections to drive efficiency with technician productivity.\
• Serves as a primary point of contact with inspection technicians in regards to scheduling, sending technicians appointments from software system, and making sure paperwork is completed correctly
• Responsible for maintaining inspection calendar 1-2 months in advance
• Responsible for maintaining paperwork in Compliance Engine website
• Must be proficient in Microsoft Office Suite
• Experience with Acumatica is a plus
• Must be detail oriented
• Learns to enter service contracts and verify data as part of cross-training model
• Ability to self-learn
• Assist with preparing bid proposals
• Assist with completing vendor applications
• Assist Operations Manager to maintain records for licensing, bonds, and insurance documents
• Answer sales line and respond appropriately
• Other duties as required

Qualifications

• High school diploma
• 3 years of records management or administrative experience, or equivalent experience
• Must be detail oriented and proficient in MS applications including Word, Excel, PowerPoint, and Outlook
• Work Requirements
• Position requires the use of computers and scanners on a regular basis as well as the ability to move and maintain files
• Must have the ability to interact professionally with varying personalities and all levels within the organization

EEOC Statement

Gallaher provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.