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Job Summary:

We are seeking a highly skilled and experienced ServiceNow Solution Architect with deep expertise in HR Service Delivery (HRSD) and Employee Experience modules. The ideal candidate will lead the design, development, and deployment of scalable ServiceNow solutions, focusing on modernizing HR portals, automating HR processes, and enhancing employee engagement through intelligent workflows and custom configurations.

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Key Responsibilities:

• Lead the migration of legacy Portal to the new Employee Center Pro.
• Design and implement custom pages and widgets tailored to requirements.
• Migrate existing categories, catalogs, and knowledge articles to new taxonomies and topic structures for improved discoverability and user experience.
• Configure and deploy Employee Relations module, ensuring secure and compliant handling of sensitive cases.
• Automate HR activities and case management using Now Assist features such as Case Summarization and Predictive Intelligence.
• Develop custom email templates, response formats, and ACL configurations to enforce data visibility and access controls.
• Create and manage custom flows using Flow Designer for HR catalogs and Employee Relations workflows.

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Required Skills & Experience:

• 8+ years of experience in ServiceNow platform with at least 3 years in a Solution Architect role.
• Strong hands-on experience with HRSD, Employee Center Pro, Flow Designer, and Now Assist.
• Proven expertise in portal development, widget customization, and taxonomy design.
• Deep understanding of ACLs, email templates, and case management in HR context.
• Experience in data migration, content structuring, and knowledge management.

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Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – HRSD
• Experience with Predictive Intelligence, Virtual Agent, and Performance Analytics is a plus.
• Strong communication and stakeholder management skills.

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Soft Skills:

• Strategic thinker with a solution-oriented mindset.
• Excellent collaboration and leadership abilities.
• Strong documentation and presentation skills.

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.