About this role
Required Qualifications:
- 3-5 years of production support experience on Informatica/Python/AWS Technologies and applications.
- Must have good understanding and technical knowledge on Informatica architecture/client components such as Workflow Manager, Mapping Designer, workflow monitor and Repo manager.
- Excellent knowledge on AWS/Python concepts. Informatica to Cloud Migration.
- Hands-on expertise in debugging Informatica ETL Mapping to narrow down the Issue.
- Hands-on experience in ETL transformation such as lookup/joiners/source qualifier/normalizer.
- Hands-on experience in dealing with various types of sources such as Flat files/Mainframes/XML files and Databases.
- Experience on AWS environment, Data Pipelines, RDS, Reporting tools.
- Hands-on experience in Unix scripting/file operations.
- Strong knowledge of SQL/PL-SQL and oracle Databases. Able to debug complex queries.
- Good understanding on scheduling tool such as TWS/TIDAL/Others
- Worked at least 2 years on ServiceNow for application incident management, problem management in a 24*7 model.
- Strong communication skills both written and verbal with the ability to follow the processes
Preferred qualifications:
- Experience working with US Clients and Business partners.
- Exposure to BFSI domain is a good to have.
- Experience in mainframe technologies will be plus.
Job responsibilities:
- Provide production support for Informatica/Python/AWS suit of applications in 24X7 environment.
- Good understanding of Informatica/Python and AWS environment and able to handle batch recoveries and provide batch support.
- Assess & recommend solutions for permanent fixes to improve application stability and resiliency.
- Ability to handle production incident bridge calls for P1 and high priority P2 incidents
- Strong analytical capability to do independent ticket analysis and resolution.
- Incident Management/Problem management and Change management.
- Ability to do the Root cause analysis, recap the issues and problem in an email and communicate to all stakeholders and cross commit teams.
- Ability to drive production issues bridges and able to work across the teams to collate the impacts and send leadership communications.
- Propose solutions to perform complex troubleshooting.
- Should be able to identify the areas of improvement and re-engineering scope.
- Helping other team members to resolve their technical issues.
- Mentoring the interns and new joiners.
Monitor and report issues and work with the required team/vendor for quick resolution
Other facts
About Zensar
Zensar stands out as a premier technology consulting and services company, embracing an ‘experience-led everything’ philosophy. We are creators, thinkers, and problem solvers passionate about designing digital experiences that are engineered into scale-ready products, services, and solutions to deliver superior engagement to high-growth companies. This full lifecycle capability – from experience to engineering to engagement – is what makes us unique. This integrated approach also means that we harness the power of technology, creativity, and insight to deliver impact — ensuring our work focuses not just on technology but also on the people who use it.
Part of the $4.4 billion RPG Group, Zensar is headquartered in Pune, India. Our 10,000+ employees work across 30+ locations worldwide, including Seattle, Princeton, Cape Town, London, Singapore, and Mexico City. As an organization, we are diverse and multi-dimensional and unite across geographies and skill sets to deliver products and services that are value-driven, environmentally conscious, and human-centered.
To know more, visit us at www.zensar.com.
What you'll do
- Provide production support for Informatica/Python/AWS applications in a 24x7 environment. Handle production incidents, perform root cause analysis, and communicate effectively with stakeholders.
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