Responsibilities

• Install, configure, and manage LANs, WANs, wireless networks, routers, switches, firewalls (PaloAlto), SDWAN - Cloud Genix and other network hardware.
• Responsible for a large WAN environment, involving multiple networks and data centers, ensuring maximum availability and capacity while ensuring adequate security.
• Work effectively on cross-departmental projects
• Support network administration of a 24x7 infrastructure; participate in 24x7 on call rotation.
• Perform troubleshooting analysis of problems with network infrastructure, working with ISP or vendors
• Manage network user access and permissions.
• Manage network systems back up.
• Document network problems and resolution for future reference
• Maintain network diagrams and documentation
• Generate and maintain documentation as it relates to network configuration, network mapping, processes, and service records
• Monitor network performance, and implement performance tuning
• Apply knowledge of firewalls and intrusion detection systems
• Provide prompt communication and status reports on critical activities
• Ensure proper security practices are followed in accordance with established IT policies and procedures, PCI and SOX Compliance.
• Install, configure VOIP phones, thin clients/desktops for new users.
• Manage cabling and telecom infrastructure to ensure smooth operations of our customer delight center.
• Work closely with business and other IT teams to fulfill infrastructure requirements for new hires, office relocations.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology or similar
• Network administration/engineering experience required
• Experience troubleshooting and tuning WLAN networks
• Expertise in WAN/LAN, SDWAN and transport technologies (Ethernet, MPLS, TDM circuits)
• Proven ability to work with logical design models (Spanning tree, VTP, VLANs, physical cabling)
• Knowledge of network protocols (CoS, PoE, NTP, DNS, DHCP, SMTP,VPC), network management protocols (CDP, TFTP, SNMP) and security protocols (SSH, HTTPS/SSL, AAA, IPSec)
• Technical expertise in: Firewall, IPS, SSL, VPN, malware defense, web content filtering, Cisco and Palo Alto firewall Administration, Routing, Switching, WLAN,SDWAN.
• Networking: Switches, Routers, VPN, Servers, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS, EIGRP, BGP, OSPF, NHRP, ATM, PPP, MPLS
• Experience with e-commerce technologies, such as SSL and load-balancing
• Working knowledge of IP communication and routing (OSPF, EIGRP, BGP)
• Working knowledge to maintain Cisco Nexus environment
• Experience working in a team-oriented, joint environment, preferably in a 24/7/365 Retail/ eCommerce organization
• Experience with SolarWinds or equivalent enterprise monitoring and analysis toolset
• Experience with disaster recovery – planning, implementation and maintenance
• Methodical, meticulous person who is prepared to help instill the processes, standards and best practices in a diverse fast-changing environment
• Experience with highly virtualized environment utilizing networked storage and cloud computing
• Industry certifications desired: PAN and Cisco