About this role
Technical Expertise and Production Support
Able to diagnose system issues and/or provide details to the group that can facilitate a solution to a particular system issue.
Troubleshoot low to moderate complexity system issues and/or problems with limited direction.
Document work requests.
Identify and complete low to moderate risk solutions to rule sets to improve system functionality.
Manage workflow, ensuring tasks are completed on schedule and with a high level of quality.
Other facts
About Zensar
Zensar stands out as a premier technology consulting and services company, embracing an ‘experience-led everything’ philosophy. We are creators, thinkers, and problem solvers passionate about designing digital experiences that are engineered into scale-ready products, services, and solutions to deliver superior engagement to high-growth companies. This full lifecycle capability – from experience to engineering to engagement – is what makes us unique. This integrated approach also means that we harness the power of technology, creativity, and insight to deliver impact — ensuring our work focuses not just on technology but also on the people who use it.
Part of the $4.4 billion RPG Group, Zensar is headquartered in Pune, India. Our 10,000+ employees work across 30+ locations worldwide, including Seattle, Princeton, Cape Town, London, Singapore, and Mexico City. As an organization, we are diverse and multi-dimensional and unite across geographies and skill sets to deliver products and services that are value-driven, environmentally conscious, and human-centered.
To know more, visit us at www.zensar.com.
What you'll do
- The role involves diagnosing system issues and troubleshooting low to moderate complexity problems. Additionally, it requires documenting work requests and managing workflow to ensure timely task completion.
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