Litigation Support Specialist

Position Summary

Litigation Support Specialist provides advanced data support to projects related to confidential client information in claims litigation in accordance with company policy, regulatory requirements, and client needs.

"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Duties and Responsibilities

• Maintains historical and current knowledge of processes, determinations, and outcomes for assigned client.

• Maintains working knowledge of prior and current systems of assigned client. Understands and able to work in and pull data from multiple platforms.

• Conducts audits and research to provide historical information on processes, determinations, and outcomes for assigned client.

• Provides progress updates at case team meetings to report on the progress of assigned tasks.

• Acts as technical resource to Litigation Support team on historical systems and platforms. Recognizes and resolves technical issues and assists in determining appropriate measures needed to extract required data.

• Partners with information technology and other departments to support project team requirements for services such as SFTP transfer, File Edge Transfer, and encryption as well as automation and platform access coordination.

• Performs other related duties as assigned.

Minimum Qualifications

• High school diploma or GED.

• One years of experience working with the Special Projects Team as Litigation Support.

• Two years of proven experience working with advanced functions in Excel such as creating pivot tables, charts, formulas, and macros, and managing large datasets.

• Demonstrated proficiency of plan guidelines and claims adjudication process.

• Proficiency with MS Office tools and applications.

Preferred Qualifications

• College degree in Mathematics, Statistics or similar discipline.

• Two years of experience working on the Special Projects Team as Litigation Support.

• Certifications in SQL, R, VBA, or Python.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.  Duties, responsibilities and activities may change at any time with or without notice

Please note that in compliance with certain state law, we are displaying salary. This rate is intended for hires into this location.

Compensation: $24.52

Zenith American Solutions

Real People. Real Solutions. National Reach. Local Expertise.

We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.

Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.

We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!

We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!