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Team Lead - Operations Management
full-time•Hyderabad
About this role
About Us
Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
Why We Do What We Do
In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.
Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.
Position Overview
The Payee Operations Supervisor is responsible for overseeing the day-to-day operations of multiple payee processing teams (Client non-voice support, Payee Identification & Network Security (PINS) and Provider Enrollment). This role ensures timely and accurate execution of assigned work, adherence to internal controls, and compliance with regulatory requirements. The supervisor will lead a team, drive process improvements, and collaborate with cross-functional departments to resolve issues.Key Responsibilities
Supervise and coordinate daily payee operations tasks for 3 teams – client non-voice support, PINS and Provider Enrollment (Inside Sales)
Ensure compliance with internal policies and procedures
Monitor work queues and resolve exceptions or escalations in a timely manner
Monitor and manage staff as per SLA metrics
Monitor and conduct feedback sessions on improving email interactions and Provider Enrollment call quality and sales
Should be able to identify fraud, waste and abuse cases in healthcare setting
Review and resolve queries from the team and seek help with Matrix Leader as and when required
Collaborate with internal teams and IT teams to ensure seamless processing.
Identify and implement process improvements to enhance efficiency and reduce risk.
Train, mentor, and evaluate team members to ensure high performance and development.
Prepare and present operational reports and metrics to management.
Support audits and regulatory reviews by providing documentation and explanations.
Qualifications
Bachelor’s degree in finance, Accounting, Business Administration, or related field.
EXPERIENCE / SKILLS
3+ years of experience in payment operations, with at least 2 years in a supervisory role.
Strong understanding of payment processing and various other linked processes
Excellent analytical, organizational, and communication skills. Familiarity with payment and telephony platforms and Salesforce
Healthcare industry or other regulated industry experience mandatory
Open to work in EST time zone (05:30 PM to 02:30 AM IST).
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email [email protected].
What you'll do
- The Payee Operations Supervisor oversees the daily operations of multiple payee processing teams, ensuring compliance and timely execution of tasks. This role involves leading a team, driving process improvements, and collaborating with cross-functional departments.
About Zelis
Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
Zelis maintains a transparent, fee-free recruitment process. All genuine offers originate from our Talent Acquisition team using the “@ zelis.com” domain. We do not use WhatsApp or personal emails for recruitment. Forward any suspected fraud to verify-offers[@]zelis.com for prompt investigation. Thank you for staying vigilant.
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Frequently Asked Questions
What does a Team Lead - Operations Management do at Zelis?
As a Team Lead - Operations Management at Zelis, you will: the Payee Operations Supervisor oversees the daily operations of multiple payee processing teams, ensuring compliance and timely execution of tasks. This role involves leading a team, driving process improvements, and collaborating with cross-functional departments..
Is the Team Lead - Operations Management position at Zelis remote?
The Team Lead - Operations Management position at Zelis is based in Hyderabad, Andhra Pradesh, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the Team Lead - Operations Management position at Zelis?
You can apply for the Team Lead - Operations Management position at Zelisdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.