About this role
1. Customer Care
- Carry out CMM installation, commissioning and warranty repair
- Perform machine repair, calibration, maintenance, system upgrade & retrofit
- Support in local and regional exhibition and seminar
- Update monthly availability to enable effective job scheduling & assignment
- Provide fast service follow-up support in attending request to ensure customer satisfaction and retention
- Escalate unresolvable and pending issue to supervisor early
- Provide weekly service activities report on all pending jobs to Service Manager
- Work closely with other departments i.e. Logistics, Warehouse & Finance to complete the sales process
- Ensure high standards of customer care
2. Administrative
- Ensure job ticket and service order are created before attending job assignment
- Update service order or report immediately after job completion
- Ensure service order or report is duly sign and stamp by customer before submitting for billing process.
- Submit CPO & draft commissioning certificate to back-office administrator after each new machine installation
- Prepare draft calibration report within 3 working days after calibration work to Service Manager for review and signature.
- Where needed, prepare email draft quotation to back-office administrator based on recommended charges & price list.
3. ISO Compliances & Standardization
- Follow local Regulator's work process and Company's ISO work process & procedure.
- Use valid calibrated master and tool during job assignment.
- Competent in ISO 17025 calibration process and adhere to standardization.
4. Health & Safety guidelines
- Comply to all safety requirements of Company and Customer such as wear basic safety gears like safety shoe, hard hat, hand gloves and ear plug as well as reflective vest during service work at customer's site.
5. Training and Development
- Participate training program, workshop, and seminar to support the department business
- Take initiative in self-learning through ZEISS e-learning platform to upgrade personal knowledge, skills and competency
Education / Professional Certification
At least a Diploma or Bachelor’s degree in Engineering Discipline – Mechanical / Mechatronics / Electronics / Electrical.
Experience
At least 2 years' experience working as customer care in technical field service support preferably in the metrology, precision or related industry with knowledge on troubleshooting and diagnostics skills.
Knowledge / Skills / Other characteristics
- Good command of written and spoken English
- Good analytical and problem-solving skills
- Willing to learn, Perseverance and Resilience
- Self-driven and result-orientated
- Able to work independently and in a team
- Integrity, self-awareness, courage, respect, empathy, and gratitude
- Knowledge on MS Word, Excel, PowerPoint
Working conditions & Other Attributes
- Willing to work in non air-condition environment at time
- Physically strong and able to carry tool bag of up to 20 kg
- Able to work under tight timeline
Your ZEISS Recruiting Team:
Astrid Annissa Sastaviyana, Yosseano KuncahyoOther facts
About ZEISS Group
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling almost 12 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets (September 30, 2025).
For its customers, ZEISS develops, produces, and distributes highly innovative solutions for industrial metrology and quality assurance, microscopy solutions for the life sciences and materials research, and medical technology solutions for diagnostics and treatment in ophthalmology and microsurgery. The name ZEISS is also synonymous with the world's leading lithography optics, which are used by the chip industry to manufacture semiconductor components. There is global demand for trendsetting ZEISS brand products such as eyeglass lenses, camera lenses, and binoculars.
With a portfolio aligned with future growth areas like digitalization, healthcare, and Smart Production and a strong brand, ZEISS is shaping the future of technology and constantly advancing the world of optics and related fields with its solutions. The company's significant, sustainable investments in research and development lay the foundation for the success and continued expansion of ZEISS' technology and market leadership. ZEISS invests 15 percent of its revenue in research and development – this high level of expenditure has a long tradition at ZEISS and is also an investment in the future.
With over 46,600 employees, ZEISS is active globally in around 50 countries with more than 60 sales and service locations, around 40 research and development facilities, and 30 production facilities worldwide.
Learn more about ZEISS: www.zeiss.com/about
Data privacy: www.zeiss.com/data-protection
Imprint: www.zeiss.com/publisher
This is ZEISS's official LinkedIn account. It follows the ZEISS Netiquette: www.zeiss.com/netiquette
What you'll do
- The Technical Service Engineer is responsible for customer care, including machine installation, repair, and maintenance, as well as providing fast service follow-up support. They also handle administrative tasks related to service orders and compliance with ISO standards.
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