About this role
Field Service Support
- Carry out CMM, Metrotomography and other products installation, commissioning and warranty repair.
- Perform field service machine repair, calibration and preventive maintenance. Support in local and regional exhibition and seminar.
Customer Care
- Update and share calendar with the local team .
- Provide fast service follow-up support in attending request to ensure customers’ satisfaction and retention.
- Escalate unresolvable and pending issue to supervisor during the course of work.
- Provide weekly Service Activities Report on all pending jobs to the Service Manager.
- Work closely with other departments i.e. Logistics, Finance, to complete the sales process.
Administrative .
- Ensure ticket is created before attending to job request Update ticket immediately after daily job activity.
- Ensure service worksheet is submitted as soon as job is completed for billing. Submit CPO & draft commissioning certificate to Administrator for further processing immediately after each installation.
- Prepare draft calibration report after calibration work to Service Manager for review through Administrator.
- Prepare quotation based on recommended charges and price list.
Development / Training .
- Take initiative in updating one’s own product & technical knowledge.
- Participate training programs / workshop / seminar organized by the division / company.
Others
- Any other duties and responsibilities as assigned by the Company
Education / Professional Certification
- Bachelor’s in engineering Discipline – Mechanical / Mechatronics / Electronics / Electrical
Experience
- At least 2 - 3 years experience working as customer care in field service support preferably in the metrology, precision or related industry with indept knowledge troubleshooting and diagnostics skills
Knowledge / Skills / Other characteristics
- Good command of written and spoken English IELTS 5.5 – 6.0 or equivalent.
- Sound analytical and problem-solving skills
- Self-driven and result-orientated
- Willing to learn / update new technology.
Working conditions & Other Attributes.
- Able to work independently and as a team
- Possess a valid driving license, preferable with own car
Your ZEISS Recruiting Team:
Doan Le Thuy DuongOther facts
About ZEISS Group
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling almost 12 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets (September 30, 2025).
For its customers, ZEISS develops, produces, and distributes highly innovative solutions for industrial metrology and quality assurance, microscopy solutions for the life sciences and materials research, and medical technology solutions for diagnostics and treatment in ophthalmology and microsurgery. The name ZEISS is also synonymous with the world's leading lithography optics, which are used by the chip industry to manufacture semiconductor components. There is global demand for trendsetting ZEISS brand products such as eyeglass lenses, camera lenses, and binoculars.
With a portfolio aligned with future growth areas like digitalization, healthcare, and Smart Production and a strong brand, ZEISS is shaping the future of technology and constantly advancing the world of optics and related fields with its solutions. The company's significant, sustainable investments in research and development lay the foundation for the success and continued expansion of ZEISS' technology and market leadership. ZEISS invests 15 percent of its revenue in research and development – this high level of expenditure has a long tradition at ZEISS and is also an investment in the future.
With over 46,600 employees, ZEISS is active globally in around 50 countries with more than 60 sales and service locations, around 40 research and development facilities, and 30 production facilities worldwide.
Learn more about ZEISS: www.zeiss.com/about
Data privacy: www.zeiss.com/data-protection
Imprint: www.zeiss.com/publisher
This is ZEISS's official LinkedIn account. It follows the ZEISS Netiquette: www.zeiss.com/netiquette
What you'll do
- The Service Engineer will carry out installation, commissioning, and warranty repair of products, as well as perform machine repair and preventive maintenance. They will also provide customer care and support during exhibitions and seminars.
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