About this role
This position is responsible for providing solutions-based support to the Zeiss RMS team in Taiwan through understanding of customer requirements, tool demonstrations, trade show participation, customer training, and pre & after-sales technical assistance, also working closely with leading customer on the new process devel-opment and technical engagement, develop application business together with sales and product R&D team.
- Understanding of Customer Requirements: Based on customer's High Value Problems, requests, application needs, budget, and other information to determine the hardware and software that best meet customer needs.
- Tool Demonstrations: Tool demonstration for prospective customers when tool is available for demonstration. Travel with customer to demo centers if requested and needed.
- Trade Show Participation: Attend and participate in regional trade shows / exhibitions. Duties include helping set up exhibits, show case Zeiss RMS equipment, networking with prospective customers, and etc.
- Customer Training: Conduct training sessions for customers. Training covers use and operation of the RMS systems. Training may be at corporate facility or customer site.
- Pre & After Sales Support: Assist sales team with technical presentation and pre-sales works. Support the cus-tomer via telephone and on-site visits to ensure that the customer is receiving the maximum benefit from the Zeiss equipment.
Education
- An advanced degree (M.S. / Ph.D.) in Material Science, Physics, or Engineering related discipline
Experience
- 5+ years relevant experience on FIB & SEM, EDS, EBSD, TEM lamella preparation
- Semiconductor relevant background is a plus.
Other skills
- Excellent interpersonal communication, team player, self motivated, strong analytical skills, and fluent in Chinese and English
- Reporting and presentation skill
- Project or cross-functional communication experience.
- Prior experience with MS office tools (ppt, excel, project).
- Willingness to travel demestic and internationally.
- 3D Tomography knowledge
- Matlab, Python, C++ coding skill is a plus
- TOEIC 650+
Your ZEISS Recruiting Team
Other facts
About ZEISS Group
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling almost 12 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets (September 30, 2025).
For its customers, ZEISS develops, produces, and distributes highly innovative solutions for industrial metrology and quality assurance, microscopy solutions for the life sciences and materials research, and medical technology solutions for diagnostics and treatment in ophthalmology and microsurgery. The name ZEISS is also synonymous with the world's leading lithography optics, which are used by the chip industry to manufacture semiconductor components. There is global demand for trendsetting ZEISS brand products such as eyeglass lenses, camera lenses, and binoculars.
With a portfolio aligned with future growth areas like digitalization, healthcare, and Smart Production and a strong brand, ZEISS is shaping the future of technology and constantly advancing the world of optics and related fields with its solutions. The company's significant, sustainable investments in research and development lay the foundation for the success and continued expansion of ZEISS' technology and market leadership. ZEISS invests 15 percent of its revenue in research and development – this high level of expenditure has a long tradition at ZEISS and is also an investment in the future.
With over 46,600 employees, ZEISS is active globally in around 50 countries with more than 60 sales and service locations, around 40 research and development facilities, and 30 production facilities worldwide.
Learn more about ZEISS: www.zeiss.com/about
Data privacy: www.zeiss.com/data-protection
Imprint: www.zeiss.com/publisher
This is ZEISS's official LinkedIn account. It follows the ZEISS Netiquette: www.zeiss.com/netiquette
What you'll do
- This role involves providing solutions-based support to the Zeiss RMS team in Taiwan by understanding customer needs, conducting tool demonstrations, participating in trade shows, and offering customer training. The engineer will also collaborate with customers on new process development and engage with sales and R&D teams to grow the application business.
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