About this role
ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.
Further information at ZEISS India.
The Business Process Excellence Manager – Lead to Cash is responsible for leading the transformation and optimization of the end-to-end lead to cash process at ZEISS. This role focuses on enhancing the efficiency and effectiveness of the sales and revenue cycle, including customer order management, intercompany sales, and accounts receivable management through the implementation of SAP S/4HANA.
Responsibilities:
- Workstream Ownership: Lead the L2C workstream across design, deployment, and sustain phases for global L2C processes.
- Process Analysis & Design: Identify inefficiencies, gather business requirements, and conduct “Fit to Standard” workshops. Develop AS-IS & TO-BE process maps leveraging SAP S/4HANA capabilities.
- Solution Design & Requirement Analysis: Identify process gaps, document requirements, and translate them into functional designs. Manage dependencies with P2P, S2C, RTR and other streams.
- Leadership and Strategic Planning: Lead external consulting support within your workstream. Regularly engage with fellow workstream leads for best practice sharing and integration into related processes or systems such as CRM. Develop and implement strategic plans that align with ZEISS’s broader business goals.
- Communication and Change Management: Communicate effectively with all levels of the organization to promote the transformation agenda. Manage change proactively by engaging stakeholders and facilitating adaptation to new processes and systems.
Required Knowledge & Experience
- Bachelor’s/Master’s degree in Business Administration, Commerce, Marketing, Sales or a related field.
- Minimum of 8 years experience:
- as a key user or a Business user in Order to cash domain
- OR
- managing projects focused on business process excellence, particularly within SAP ERP transformations in Sales and Distribution.
- Experience in SAP S4 HANA SD (Sales & Distribution) as a Process expert is good to have
- Proficiency in Lead to Cash processes like-
- Salesforce Integration
- Order management
- Intercompany & Cross Company
- Delivery
- Invoicing
- Pricing
- Expertise in the necessary tools like- Signavio, JIRA, SAP
- Exceptional leadership and strategic thinking skills
- Strong interpersonal and communication skills, capable of working with diverse teams and influencing leadership.
Your ZEISS Recruiting Team:
Jayashree V, Saptarshi ChowdhuryOther facts
About ZEISS Group
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling almost 12 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets (September 30, 2025).
For its customers, ZEISS develops, produces, and distributes highly innovative solutions for industrial metrology and quality assurance, microscopy solutions for the life sciences and materials research, and medical technology solutions for diagnostics and treatment in ophthalmology and microsurgery. The name ZEISS is also synonymous with the world's leading lithography optics, which are used by the chip industry to manufacture semiconductor components. There is global demand for trendsetting ZEISS brand products such as eyeglass lenses, camera lenses, and binoculars.
With a portfolio aligned with future growth areas like digitalization, healthcare, and Smart Production and a strong brand, ZEISS is shaping the future of technology and constantly advancing the world of optics and related fields with its solutions. The company's significant, sustainable investments in research and development lay the foundation for the success and continued expansion of ZEISS' technology and market leadership. ZEISS invests 15 percent of its revenue in research and development – this high level of expenditure has a long tradition at ZEISS and is also an investment in the future.
With over 46,600 employees, ZEISS is active globally in around 50 countries with more than 60 sales and service locations, around 40 research and development facilities, and 30 production facilities worldwide.
Learn more about ZEISS: www.zeiss.com/about
Data privacy: www.zeiss.com/data-protection
Imprint: www.zeiss.com/publisher
This is ZEISS's official LinkedIn account. It follows the ZEISS Netiquette: www.zeiss.com/netiquette
What you'll do
- The Business Process Excellence Manager – Lead to Cash is responsible for leading the transformation and optimization of the end-to-end lead to cash process at ZEISS. This includes enhancing the efficiency of the sales and revenue cycle through the implementation of SAP S/4HANA.
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