About this role
About Zap Fitness
Zap Fitness 24/7 is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania! We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our people are passionate about health and fitness, energetic, love what they do, and are committed to helping our team and our members succeed!
Zap Fitness 24/7 is proud to be part of Fitness & Lifestyle Group, Asia Pacific’s largest diversified fitness brand.
Reporting to the State Performance Manager, the Membership Services Representative is responsible for driving an exceptional member experience and building key stakeholder relationships with members. The roles' accountability includes driving member growth and sales, care and retention, and various other customer service and administrative duties as required. This role requires someone who is able to provide high-end premium service at all times.
The right candidate will have:
Demonstrated experience and success in a fast-paced premium customer service role
Interest and passion for health and fitness
Intermediate computer skills
Excellent oral and written communication and presentation skills
Ability to perform in an autonomous environment
Be available to work Saturdays and some days during the week
Previous sales experience is desirable
What we can offer you
Hourly rate PLUS commission and a fun working environment
FREE gym membership to be able to practice what you preach!
Additional benefits include anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards
Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
Anniversary leave days and additional complimentary memberships through FLG's Recognition of Service Program
Enjoy exclusive employee discounts with industry leading fitness, travel, fashion and retail brands through FLG's partner discount program
Leading paid parental leave program
Employee Assistance Program
Apply Now!
Please click 'Apply' to submit a resume that details your experience, attributes and achievements.
About Fitness & Lifestyle Group:
Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.
FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.
Our commitment to diversity & inclusion
At Zap Fitness we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.
We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.
Other facts
About Zap Fitness
We’re a home-grown concept and Australia’s fastest growing, fully-owned 24 hour fitness chain. We provide members with exclusive 24/7 access to world-class cardio, strength, and functional fitness equipment right here in Australia. All members enjoy access to every Zap Fitness 24/7 location across Tasmania, Victoria and South Australia, so you can Zap in for a workout anytime, anywhere.
Zap Fitness 24/7 never sleeps. We’re open 24 hours a day, 7 days a week, 365 days a year. You can workout on Christmas Day or at 3am if you wish. Just Zap in using your personal Zapper key and our world opens up for you.
Your personal Zapper key fits all our clubs Australia-wide. So there’s no excuse for not working out when you’re on the road! Wherever you are – a Zap club will be there to welcome you day or night.
Zap Fitness 24/7 is a low cost operator which has done away with the costly extras that weigh-down bigger fitness centres. Let’s face it, the others charge more for things you never use. We pass on the savings to you, so that membership costs less than 3 cups of coffee a week!
Zap Fitness 24/7 clubs have only the latest cardio and strength training equipment and functional fitness zones. Our cardio range include treadmills, cross-trainers, upright and recumbent bikes, climbers and rowers – all with built-in TV screens, internet connections and virtual reality options. Our clubs all feature large free weight areas, a full range of strength training machines, and generous stretching areas.
Zap Fitness 24/7 clubs are situated close to home and work, with loads of easy parking. We also take pride in our cleanliness and friendly, cosy, caring atmosphere. Our exclusive security and surveillance system ensures you work out in complete safety.
What you'll do
- The Membership Services Representative is responsible for driving an exceptional member experience and building key stakeholder relationships with members. This includes driving member growth and sales, care and retention, and various customer service and administrative duties.
Ready to join Zap Fitness?
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