Associate Manager - Key Account Management (Beauty & Luxury)
full-time•Kuala Lumpur
About this role
We are looking for a Regional Associate Account Management Manager- Beauty & Luxury, based in Kuala Lumpur, Malaysia to join our marketplace team. The primary focus in this role is to drive the overall growth of our key brands and sellers in Zalora. You will work closely with the Regional Category Manager to scale, grow and build strategic partnerships with top sellers.
This is a dynamic role in a fast-paced and growing business where you will work closely with top management of the company, and get extensive regional and cross-functional exposure.
Responsibilities:
- Managing key sellers to drive long-term and short-term business goals while aligning with branding image. To establish strong relationships by being the go-to person to support their business needs.
- Aligning campaign objectives with sellers, and working closely with the internal team to integrate into ZALORA’s marketing calendar and run post-campaign analysis.
- Monitor and analyze key metrics (NMV, conversion, AOV, traffic, CTR, SOH) to identify trends and root causes; develop and execute corrective action plans.
- Create and execute a strategic plan that delivers on business opportunities both for ZALORA and the seller with accurate forecasting and internal performance tracking
- Produce daily/weekly/monthly performance reports for senior management visibility.
- Improve operational levers with sellers and internal teams to enhance customer experience (SLA, fulfillment, cancellations/returns).
- Review seller catalogs for competitive assortment and demand fit; ensure content meets ZALORA guidelines and coordinate fixes.
- Coach and train junior team members on seller management best practices, tools, and processes
Requirements:
- 5-6 years working experience preferably with a Bachelors in Business, Marketing, Econs, Finance, Analytics or related field.
- Strong interest in the beauty, luxury & e-commerce industry with e-commerce background and understanding commercial and marketing strategies in the beauty e-commerce industry.
- Proven track record in negotiation (promotions, investment, contracts), JBP ownership/support, and revenue-driving campaign execution is a must.
- Great interpersonal and communication skills with the ability to work with different departments and/or functions.
- Great organizational skills with the ability to multitask in a high-pressured and fast paced environment.
- Strong written and verbal communication skills in English.
- Exceptional time management, attention to detail, high ownership, and problem-solving skills (able to identify root causes via data and propose practical solutions).
The ZALORA Story
ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines, Hong Kong. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA is the online shopping destination with endless fashion possibilities.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group
What you'll do
- The Associate Manager will manage key sellers to drive business goals and establish strong relationships to support their needs. They will also align campaign objectives with sellers and monitor key metrics to identify trends and develop corrective action plans.
About ZALORA SOUTH EAST ASIA PTE LTD
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million monthly visits.
With an extensive collection of top international and local brands, ZALORA is a curated platform, featuring all the things shoppers love in one place. Customers can discover authentic products from over 3000 brands across categories, from apparel, shoes, accessories, beauty, pre-loved, and lifestyle, including essentials and home & living products.
As a customer-first brand, ZALORA is powered by a team of committed innovators, providing a seamless shopping experience across mobile, tablet, and desktop. With a broad network of logistical service, ZALORA is known for speedy and reliable deliveries, as well as offering multiple payment methods, including cash-on-delivery across its markets. ZALORA provides up to 30-day free returns and free delivery after a certain spend. ZALORA continues to delight shoppers with their unlimited next-day delivery subscription, ZNow, and give customers more value with ZALORA’s signature Cashback programme. ZALORA also made it easier for shoppers to buy products based on their style inspiration with ZALORA’s visual search function, Complete the Look and Get the Look feature!
ZALORA prides itself to be an industry enabler through innovations like our data analytics platform, TRENDER, that provides brand partners valuable insights and 1SS (One-stock solution) a modular multi-channel e-commerce fulfillment service, allowing brand partners to consolidate their stocks in ZALORA’s e-fulfillment centres.
Putting the customers and brand partners at the centre of our innovation, ZALORA is the online destination that connects everyone to the limitless world of e-commerce.
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Frequently Asked Questions
What does a Associate Manager - Key Account Management (Beauty & Luxury) do at ZALORA SOUTH EAST ASIA PTE LTD?
As a Associate Manager - Key Account Management (Beauty & Luxury) at ZALORA SOUTH EAST ASIA PTE LTD, you will: the Associate Manager will manage key sellers to drive business goals and establish strong relationships to support their needs. They will also align campaign objectives with sellers and monitor key metrics to identify trends and develop corrective action plans..
Is the Associate Manager - Key Account Management (Beauty & Luxury) position at ZALORA SOUTH EAST ASIA PTE LTD remote?
The Associate Manager - Key Account Management (Beauty & Luxury) position at ZALORA SOUTH EAST ASIA PTE LTD is based in Kuala Lumpur, Malaysia. Contact the company through Clera for specific work arrangement details.
How do I apply for the Associate Manager - Key Account Management (Beauty & Luxury) position at ZALORA SOUTH EAST ASIA PTE LTD?
You can apply for the Associate Manager - Key Account Management (Beauty & Luxury) position at ZALORA SOUTH EAST ASIA PTE LTDdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.