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Front of the House Assistant
full-time•Florence
About this role
Job Title
Front of the House AssistantLocation : Location
IT-FlorenceOverview
Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It's about people, planet, and passion.
We are looking for #Futureshapers who want to positively influence and shape the lives of others. We want the people who make the most of the opportunities they’re given – they shape the future for themselves and for others.
We are currently on the lookout for a Front of House Assistant (Service and Sales) to join our amazing team. It’s a big job! You will be part of a team of awesome Yugoers across the globe, who will support you to ensure we are consistent in the service we provide to our students.
Does this sound like you?
- You are passionate about ensuring students live their best life
- You are Bold, you are not afraid to challenge boundaries and try new things
- You are True, you are a force for good, you act responsibly towards others and the planet. You are sustainability-minded and want to help better the future.
- You are Real, you take pride in what you do, and you own it
- You are Open, you are open-minded, open-hearted and open to new ideas
Responsibilities
Farai parte del team di Florentia Living, residenza per studenti
Cosa farai?
-
- Accoglierai i nostri ospiti con un sorriso e li farai sentire a casa.
- Gestirai le prenotazioni, le richieste e le informazioni.
- Manterrai il desk reception sempre impeccabile e organizzato.
- Ci darai una mano a creare un ambiente sereno, divertente e accogliente per tutti.
- Promuoverai i nostri servizi e attività con entusiasmo e passione.
- Organizzerai eventi e attività per i residenti, per rendere la loro esperienza da noi ancora più speciale.
This is by no means an exhaustive list, but we just couldn’t fit everything in here, but we can promise you’ll never be bored or lonely that’s for sure!
You’ll need great customer service and communication skills, being able to effectively engage with people at all levels.
Qualifications
Cosa cerchiamo in te?
- Il tuo vero io, la tua vera io, o chiunque tu sia! Siamo aperti a tutte le personalità e stili, l’importante è che tu sia te stesso/a!
- Inglese fluente: Per comunicare con i nostri ospiti internazionali (Se conosci qualche altra lingua ancora meglio)
- Disponibilità a lavorare occasionalmente nei weekend per garantire un servizio impeccabile anche nei giorni festivi.
- Capacità organizzative: Per gestire prenotazioni, informazioni e documenti in modo efficiente.
- Proattività: Per anticipare le esigenze degli ospiti e proporre soluzioni creative.
- Ottime doti comunicative: Per interagire con gli ospiti in modo efficace e persuasivo.
- Passione per il mondo dell'ospitalità: Per rendere ogni soggiorno un'esperienza unica.
- The ability to be proactive with strong problem-solving skills and initiative.
- Highly organized with the ability to take on multiple tasks regularly.
- Intermediate skills in using MS Office and online systems/databases.
- Resilience and adaptability, as well as a great cultural diversity awareness.
- Qualification and/or willingness to undertake training for Carbon Literacy
Cosa ti fa guadagnare punti extra?
- Aver già lavorato nel settore ospitalità
- Conoscenza di altre lingue
- Spiccato senso dell’umorismo
Ral prevista:
- EUR €21,000.00/Yr.
Contratto di lavoro: Tempo pieno, Tempo determinato 5 turni su 7 ggDurata contratto: 6 - 12 mesi
Min
EUR €21.00/Yr.Max
EUR €21.00/Yr.What you'll do
- The Front of the House Assistant will welcome guests, manage bookings and inquiries, and maintain an organized reception desk. They will also create a welcoming environment and organize events for residents.
About Yugo
Yugo is the first global student housing brand and operator redefining student living on a global scale and bringing next-level experiences to student life and beyond.
We’re not just about housing — we’re about creating vibrant, sustainable, and supportive spaces where students can thrive. We are for students and powered by students, with a focus on supporting Gen Z and developing our offering for Gen Alpha.
Yugo forms part of The Dot Group and includes over 220 student living spaces in 14 countries. We’ve got nearly 100,000 students calling Yugo home in more than 100 of the world’s top educational cities.
In 2025, Yugo became the exclusive student housing operating partner of Visa Cash App Racing Bulls (“VCARB”) Formula One™ Team, providing students unparalleled access to unique opportunities and experiences worldwide.
Ready to join Yugo?
Take the next step in your career journey
Frequently Asked Questions
What does a Front of the House Assistant do at Yugo?
As a Front of the House Assistant at Yugo, you will: the Front of the House Assistant will welcome guests, manage bookings and inquiries, and maintain an organized reception desk. They will also create a welcoming environment and organize events for residents..
Is the Front of the House Assistant position at Yugo remote?
The Front of the House Assistant position at Yugo is based in Florence, Tuscany, Italy. Contact the company through Clera for specific work arrangement details.
How do I apply for the Front of the House Assistant position at Yugo?
You can apply for the Front of the House Assistant position at Yugo directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.