For over 35 years, Youth Villages has transformed the lives of children and families nationwide through innovative, research-based programs focused on preserving and restoring families.

As a national leader in children’s mental and behavioral health, we serve more than 47,000 youth, young people, and their families annually across 29 states and Washington, D.C. Our proven treatment models drive long-term success in child welfare, juvenile justice, and mental health systems. At Youth Villages, we do what works — partnering with others to expand our impact and advocate for meaningful, lasting change.

We're seeking purpose-driven individuals who are passionate about making a difference. With a dedicated team of more than 5,000 staff, Youth Villages is committed to investing in and supporting our employees by offering opportunities to build a fulfilling career through professional growth, personal development, and a mission that matters— helping children and families live successfully.

For more information, please visit www.youthvillages.org

Essential Duties and Responsibilities:

The IT Knowledge and Training Specialist:

• Training and Instructional Design:

  • Assesses training needs across departments through staff surveys, interviews, and collaboration with IT staff

  • Designs and maintains training materials including guides, videos, tutorials, and presentations

  • Facilitates occasional in-person or virtual training sessions for staff at all levels

  • Provides support and resources for self-paced learning
     

• Knowledge Base Management:

  • Oversees the organization and maintenance of the IT knowledge base in ServiceNow

  • Works with subject matter experts to ensure articles are accurate, up to date, and user-friendly

  • Promotes the use of the knowledge base as a first-line support tool

• Communications Development and Management:

  • Creates, edits, and distributes IT communications for various audiences including cybersecurity campaigns, project rollouts, system changes, and IT best practices

  • Develops visual aids, infographics, email content, and documentation that make technical information accessible to non-technical staff

  • Partners with IT leadership to deliver timely, accurate, and consistent messaging across the organization
     

• Cross-Team Collaboration:

  • Acts as a liaison between IT and end users to ensure effective communication of technical changes and support resources

  • Coordinates with IT security, project teams, and help desk staff to anticipate communication and training needs for upcoming changes

Qualifications:

• Bachelor’s degree (required)

  • Equivalent experience may be considered

• Experience in IT communications, end-user training, instructional design, technical writing, or related field (required)

•  Strong knowledge of IT systems and concepts with the ability to translate technical language for a general audience (required)

• Industry certifications such as CTT+, MCT, or similar (plus)

• Experience with creating and editing content for a knowledge base or help site (preferred)

• Strong organizational skills and attention to detail

• Excellent written, verbal, and oral skills

• Ability to manage multiple priorities simultaneously

• Proficient with Microsoft Office products, graphic design tools, and presentation platforms

• Ability to maintain a flexible schedule

Youth Villages Benefits

• Medical, Dental, Prescription Drug Coverage and Vision

• 401(k)

• Time off:

• • 2 week paid vacation (full-time) / 1 week paid vacation (part-time)

  • 12 paid sick days per year

  • 11 paid holidays

• Paid Parental Leave

• Mileage & Cell Phone Reimbursement (when applicable)

• Tuition reimbursement and licensure supervision

• Growth & development through continuous training

• Clinical and administrative advancement opportunities

*Benefits are excluded for variable status employees.

Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.