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Customer Service Representative - Yazoo City
full-time•Yazoo City
About this role
Summary of Position
The Customer Service Representative (CSR) represents the Mississippi Statewide CSC and provides outstanding customer service to both internal and external customers by professionally answering all calls and ensuring that customers receive accurate information politely and promptly. The CSR answers calls, obtains and gives information regarding State programs, and provides quality customer service to all callers. This position requires excellent diction, grammar, voice quality and articulation, proficiency with computer and customer service skills, and experience.
Essential job requirements
- Responds to incoming calls from customers, staff, and other individuals
- Provides friendly and helpful information to callers and other stakeholders
- Navigates quickly through multiple computer screens to provide correct information to customers within acceptable service timeframe
- Is accountable for accurate and timely documentation of customer contact in the automated system
- Ensures the confidentiality of all information contained in the State’s computer systems
- Practices active listening skills to determine the nature of customer inquiries
- Provides current information to the public
- Regular and timely attendance
- Other duties as assigned
Required Education
High School Diploma or equivalent is required
Required Experience
- Two years contact center experience is preferred
- Computer experience and typing proficiency required
- Must be able to type at least 30 words per minute
What you'll do
- The Customer Service Representative answers incoming calls and provides accurate information to customers regarding State programs. They are responsible for maintaining confidentiality and ensuring timely documentation of customer interactions.
About YOUNGWILLIAMS INC
Government services make a powerful difference in the lives of children and families. YoungWilliams has decades of experience supporting government agencies. By working together, we help our partner agencies streamline their processes, increase efficiency, and provide a more personalized experience for the people they serve.
Whether we’re working with children, individuals, families, or government agencies, we approach every interaction with a focus on personal empowerment and professional collaboration. The programs we serve include child support, SNAP, TANF, LIHEAP, housing assistance, childcare assistance, and student financial aid.
We are in this business to help. We provide our partner agencies with the tools and technology they need to modernize their services, along with the expertise and insight to make sure everything runs smoothly. Our services include:
• Customer Service – centralized customer service centers, IVRs, Chatbots, web forms, and more
• Payment Processing – operations for processing electronic and paper payments, debit cards, website payment solutions, and more
• Centralized Operations – operations centers for processing and tracking applications, legal documents, mail, email, worklists, system-generated tasks, and more
• Local Operations – walk-in customer service, in-person interviews, court hearings, community outreach, and more
• Knowledge Base Solutions – online libraries for agency policies, procedures, call scripts, work instructions, plans, and more
We make it:
• Easier to make a difference
• Easier for government agencies to deliver services
• Easier for people to access services
Together, we make a difference
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Frequently Asked Questions
What does a Customer Service Representative - Yazoo City do at YOUNGWILLIAMS INC?
As a Customer Service Representative - Yazoo City at YOUNGWILLIAMS INC, you will: the Customer Service Representative answers incoming calls and provides accurate information to customers regarding State programs. They are responsible for maintaining confidentiality and ensuring timely documentation of customer interactions..
Is the Customer Service Representative - Yazoo City position at YOUNGWILLIAMS INC remote?
The Customer Service Representative - Yazoo City position at YOUNGWILLIAMS INC is based in Yazoo City, Mississippi, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative - Yazoo City position at YOUNGWILLIAMS INC?
You can apply for the Customer Service Representative - Yazoo City position at YOUNGWILLIAMS INCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.