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Customer Service Representative, LA Department of Revenue
full-time•Bossier City
About this role
Summary of Position
The Customer Service Representative/Agent (CSR) represents the Louisiana Department of Revenue (LDOR). The CSR provides timely and accurate information to the taxpaying public and tax practitioners as it relates to taxes and fees administered by the Louisiana Department of Revenue as set forth by tax laws, rules, regulations, and policies.
Essential Job Responsibilities and Duties
- Handles customer inquiries which requires knowledge of the tax laws and departmental policies and procedures. In addition, knowledge of the LDOR information system (DELTA), LDOR filing and payment applications, and LDOR's website would be a plus.
- Conducts detailed analysis of accounts for which returns have been processed, including researching the history on the taxpayer's account to provide accurate information and instructions.
- Reviews original and amended tax returns to ensure changes are in compliance with the current tax laws. Corrects returns that are not in compliance and notifies the taxpayer.
- Calculates correct taxes, penalty, interest, and fees due based on applicable knowledge of the specific tax.
- Confers with and educates taxpayers or tax professionals in the use of LDOR filing and payment applications, LDOR's website, use of the proper form(s), applicable tax laws, and departmental policies.
- Corrects records held within LDOR's information system (DELTA) to accurately reflect amounts reported and due. In addition, it may require eliminating assessments issued in error, correcting data entry errors, and online entry of returns
- Completes mandatory training requirements within the established deadlines.
- Regular and timely attendance
- Other duties as assigned
Required Education
- Minimum Qualification - One year of college or business school preferred or equivalent work experience in a business-related curriculum
Required Experience
- Preferred - One year of call center or customer service experience or in which clerical work was a major duty
- Familiarity with tax laws or accounting/bookkeeping or banking is a plus, but not required.
- Strong computer skills and typing proficiency required
- Must be able to type at least 30 words per minute
Please note: Any applicant who receives and accepts a conditional offer of employment will be required to successfully pass a completed criminal history records check prior to his or her first day of work. The completed history records check includes, but is not limited to, fingerprints, state background check, FBI background check, and Tax Clearance for suitability to access Federal Tax Information (FTI).
What you'll do
- The Customer Service Representative handles inquiries related to taxes and fees, providing accurate information to taxpayers and tax practitioners. They also conduct account analyses, review tax returns, and ensure compliance with tax laws.
About YOUNGWILLIAMS INC
Government services make a powerful difference in the lives of children and families. YoungWilliams has decades of experience supporting government agencies. By working together, we help our partner agencies streamline their processes, increase efficiency, and provide a more personalized experience for the people they serve.
Whether we’re working with children, individuals, families, or government agencies, we approach every interaction with a focus on personal empowerment and professional collaboration. The programs we serve include child support, SNAP, TANF, LIHEAP, housing assistance, childcare assistance, and student financial aid.
We are in this business to help. We provide our partner agencies with the tools and technology they need to modernize their services, along with the expertise and insight to make sure everything runs smoothly. Our services include:
• Customer Service – centralized customer service centers, IVRs, Chatbots, web forms, and more
• Payment Processing – operations for processing electronic and paper payments, debit cards, website payment solutions, and more
• Centralized Operations – operations centers for processing and tracking applications, legal documents, mail, email, worklists, system-generated tasks, and more
• Local Operations – walk-in customer service, in-person interviews, court hearings, community outreach, and more
• Knowledge Base Solutions – online libraries for agency policies, procedures, call scripts, work instructions, plans, and more
We make it:
• Easier to make a difference
• Easier for government agencies to deliver services
• Easier for people to access services
Together, we make a difference
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Frequently Asked Questions
What does a Customer Service Representative, LA Department of Revenue do at YOUNGWILLIAMS INC?
As a Customer Service Representative, LA Department of Revenue at YOUNGWILLIAMS INC, you will: the Customer Service Representative handles inquiries related to taxes and fees, providing accurate information to taxpayers and tax practitioners. They also conduct account analyses, review tax returns, and ensure compliance with tax laws..
Is the Customer Service Representative, LA Department of Revenue position at YOUNGWILLIAMS INC remote?
The Customer Service Representative, LA Department of Revenue position at YOUNGWILLIAMS INC is based in Bossier City, Louisiana, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative, LA Department of Revenue position at YOUNGWILLIAMS INC?
You can apply for the Customer Service Representative, LA Department of Revenue position at YOUNGWILLIAMS INCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.