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Child Support Case Worker - Customer Service
full-time•Cheyenne
About this role
Join our Team and Help Wyoming Families
- No experience is necessary. Extensive paid training provided.
- Nine paid holidays.
- Paid sick and vacation days.
- Team environment.
- Medical, dental, vision, voluntary life insurance, and 401k options for full-time employees.
- Life Insurance and Long-Term Disability are paid by the company.
- Commitment to staff advancement.
Some of your duties may include:
- Case management
- Assisting in the establishment of family support orders
- Using locate tools to obtain customer address, employment, and assets.
- Identifying barriers, evaluating how we can help the customer.
- Providing excellent customer service with sensitive topics.
- Maintaining confidentiality and security of case information.
- Regular and timely attendance.
- Creative team projects.
Required Education & Minimum Experience
Equivalent to a high school diploma.
0 – 2 years experience.
What you'll do
- The Child Support Case Worker will manage cases and assist in establishing family support orders. They will also evaluate customer needs and provide excellent customer service on sensitive topics.
About YOUNGWILLIAMS INC
Government services make a powerful difference in the lives of children and families. YoungWilliams has decades of experience supporting government agencies. By working together, we help our partner agencies streamline their processes, increase efficiency, and provide a more personalized experience for the people they serve.
Whether we’re working with children, individuals, families, or government agencies, we approach every interaction with a focus on personal empowerment and professional collaboration. The programs we serve include child support, SNAP, TANF, LIHEAP, housing assistance, childcare assistance, and student financial aid.
We are in this business to help. We provide our partner agencies with the tools and technology they need to modernize their services, along with the expertise and insight to make sure everything runs smoothly. Our services include:
• Customer Service – centralized customer service centers, IVRs, Chatbots, web forms, and more
• Payment Processing – operations for processing electronic and paper payments, debit cards, website payment solutions, and more
• Centralized Operations – operations centers for processing and tracking applications, legal documents, mail, email, worklists, system-generated tasks, and more
• Local Operations – walk-in customer service, in-person interviews, court hearings, community outreach, and more
• Knowledge Base Solutions – online libraries for agency policies, procedures, call scripts, work instructions, plans, and more
We make it:
• Easier to make a difference
• Easier for government agencies to deliver services
• Easier for people to access services
Together, we make a difference
Ready to join YOUNGWILLIAMS INC?
Take the next step in your career journey
Frequently Asked Questions
What does a Child Support Case Worker - Customer Service do at YOUNGWILLIAMS INC?
As a Child Support Case Worker - Customer Service at YOUNGWILLIAMS INC, you will: the Child Support Case Worker will manage cases and assist in establishing family support orders. They will also evaluate customer needs and provide excellent customer service on sensitive topics..
Is the Child Support Case Worker - Customer Service position at YOUNGWILLIAMS INC remote?
The Child Support Case Worker - Customer Service position at YOUNGWILLIAMS INC is based in Cheyenne, Wyoming, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Child Support Case Worker - Customer Service position at YOUNGWILLIAMS INC?
You can apply for the Child Support Case Worker - Customer Service position at YOUNGWILLIAMS INCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.