Here’s a summary of the role:  

Are you a detail-oriented HR professional with deep knowledge of HR operations across Europe? Do you thrive in a fast paced, multicultural environment where your expertise can truly make a difference? If so, we’d love to hear from you.

We’re looking for an experienced HR Operations Specialist based in Bulgaria to join our Global People Team. In this key role, you will deliver end to end HR operational support across multiple European countries, with a strong focus on Bulgaria, Ukraine and Romania. Solid experience of Workday, ensuring employees and managers receive timely, accurate, and compliant HR services. With over 3,000 employees worldwide and continued rapid growth, you’ll play an essential role in strengthening our HR operational excellence across the region.

Regrettably, we are unable to support you with any residency or visas, so you must be eligible to work in Bulgaria on a permanent basis. You must also be fluent in Bulgarian and English languages (written and spoken).

This is a hybrid role, requiring at least three days per week in the Sofia office. We support your work-life balance with a mix of in-office collaboration and home-based productivity.

Here’s a breakdown of what you’ll do (not all of it, just the important stuff):

• Provide end-to-end HR operational support to employees and managers, ensuring compliance with Bulgarian, Romanian and Ukrainian labour legislation
• As a key member of the HR Operations team, you will be a key point of contact for employees and line managers in Bulgaria, Romania and Ukraine, supporting them throughout the entire employee lifecycle
• Your responsibilities will include onboarding new starters, managing all employee-related changes (such as annual pay reviews, role modifications, and transfers), providing advice and administering family leave policies, and overseeing the termination process

HR Operations Delivery and Compliance:

• Be the first point of contact for employees’ queries across the assigned European countries regarding policies, procedures and benefits responding or escalating them as when required and keeping the employee informed
• Support the end-to-end employee life cycle management processes such as:
  - Onboarding and new hires local HR orientation, Supporting the monthly payroll administration, working closely with Finance and payroll vendors to ensure the accurate and timely processing of essential employee data such as new hires, terminations, and employee changes
• Benefit administration including relevant documentation and employee file management in accordance with local legislation
• Processing termination cases, both voluntary and involuntary, creating leaver documentation, updating the HRI system all in compliance with HR policies and local employment regulations
• Leave management and preparation of reports for external agencies and authorities
• Producing standard and non-standard offer letters / employment contracts and employment change letters compliant with relevant local employment procedures and regulations.
• Supporting the annual promotion and pay review processes
• Ensure HR Operations processes and procedures are up to date and compliant with all relevant local employment procedures and regulations
• Liaise, as and when required, with the Bulgarian Employment Agency and Labour Inspectorate to ensure compliance.

Workday System Management:

• Utilize Workday as the HRIS for employee data management, payroll reporting and generate reports. Continuously ensure data accuracy and integrity by conducting your own regular audits

Team Collaboration and Process Improvement:

• Work closely with the broader global HR Operations team, HR Business Partners, Talent Acquisition, Reward, and PED teams to deliver a cohesive employee experience.
• Involvement in ad hoc HR Operations projects
• Review existing processes/procedures and suggest improvement for operational efficiency
  Provide support to the HR Operations team during period of absence
• Contribute to continuous improvement initiatives and HR process optimization

These are the essentials you’ll need to get an interview:

• At least 3 years of hands-on experience in HR Operations, specifically supporting Bulgaria
• Strong knowledge of your local and other European countries labour law
• Practical experience using Workday as a core HR Information System (HRIS)
• Fluent Bulgarian and English language skills (written and spoken) are required

Behavioural competencies

• Ability to multitask, prioritise and perform well under pressure to meet deadlines
• Agile and adaptable, able to work accurately and independently in a fast-paced global environment
• Be customer-focused and understand what a positive customer experience looks like
• Must be hands on with great stakeholder management skills

It would be great if you had these to, but we’ll support you if you don’t:

• Degree in HR or similar qualification
• Proficiency in other European languages (e.g. Romanian or Ukrainian) and previous experience working in other European countries would be considered an advantage (Romania or Ukraine)
• CBA or Union environment experience: Awareness of the reports’ requirements will be ideal
• Experience of working with Jira or a ticketing system

What can you expect when you become a YouGover? 

• Competitive salary
• Flexible working options
• Opportunities for professional development
• Supportive and inclusive work environment
• Career progression opportunities
• Access to training and learning resources
• Collaborative and innovative culture

Country-specific benefits can be shared during the interview process.

Please note, applications and CVs should be sent in English. 

Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.

Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do. 

Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.

We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work. 
 
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.

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