Operations Coordinator - Expo

<h5><strong>Role Summary</strong></h5><p>We are seeking a highly motivated and dynamic <strong>Operations Coordinator – Expo</strong> to support the planning, implementation, and day-to-day management of UAE Pavilion operations at World Expos.</p><p>This role involves supporting daily operational functions, coordinating staffing and logistics, managing multiple workstreams simultaneously, and ensuring seamless operations, visitor experiences, and support services throughout the lifecycle of the Pavilion at Expos.</p><p>The ideal candidate is organized, proactive, and comfortable working in fast-paced, high-pressure, multicultural environments.</p><h2><strong>Key Responsibilities</strong></h2><h5><strong>Operational Planning and Delivery</strong></h5><ul><li><p>Assist in the design and implementation of operational plans, procedures, and service models across pavilions.</p></li><li><p>Support coordination with multiple vendors and contracts to ensure service delivery and operational readiness.</p></li><li><p>Monitor daily operations, ensuring efficient execution and resolution of arising issues.</p></li><li><p>Contribute to pavilion readiness across all functions including visitor services, facilities, security, and logistics.</p></li></ul><h5><strong>Staffing and Team Coordination</strong></h5><ul><li><p>Assist in preparing onboarding materials and tools to support training for pavilion operational staff.</p></li><li><p>Support the planning and execution of staff welfare and wellbeing programs.</p></li></ul><h5><strong>Logistics and Compliance</strong></h5><ul><li><p>Review operational plans, guidelines, and requirements set by host organizers.</p></li><li><p>Liaise with Expo organizers and relevant authorities to ensure compliance with applicable legal and regulatory requirements.</p></li><li><p>Support procurement and vendor management for operational needs.</p></li></ul><h5><strong>VIP and Stakeholder Engagement</strong></h5><ul><li><p>Support the development and execution of VIP visit protocols in collaboration with protocol and events teams.</p></li><li><p>Work closely with internal and external stakeholders to deliver strategic objectives and support key engagements.</p></li></ul><h5><strong>Financial and Administrative Support</strong></h5><ul><li><p>Maintain accurate and up-to-date documentation and records of operational activities.</p></li></ul><h5><strong>Reporting and Knowledge Management</strong></h5><ul><li><p>Contribute to daily updates, team meetings, post-event reports, and a comprehensive final operations report including lessons learned and best practices.</p></li></ul><h3><strong>Key Skills &amp; Qualifications</strong></h3><h5><strong>Education and Experience</strong></h5><ul><li><p>Bachelor’s degree in Operations Management, Business Administration, Events Management, or a related field.</p></li><li><p>Minimum 3 years of experience in operations, preferably within international events or large-scale public environments.</p></li><li><p>Prior experience with World Expos or high-profile global events is a strong advantage.</p></li></ul><h5><strong>Skills and Abilities</strong></h5><ul><li><p>Strong interpersonal skills with the ability to manage stakeholders at all levels.</p></li><li><p>Excellent communication and presentation skills with fluency in <strong>English and Arabic</strong> (written and verbal).</p></li><li><p>Exceptional organizational skills and strong attention to detail.</p></li><li><p>Proven ability to work in cross-functional teams with event management and operations teams.</p></li><li><p>Experience working in international environments and multicultural events.</p></li><li><p>Ability to thrive in a fast-paced, high-pressure environment while managing multiple deadlines.</p></li><li><p>Proficiency in Microsoft Office and scheduling tools.</p></li><li><p>Knowledge of Expo formats, international events, or pavilion management is an advantage.</p></li><li><p>Willingness to relocate or travel internationally for extended periods as required.</p></li></ul>