Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. 

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

JOB RESPONSIBILITIES:

• Partner with Technical Support team to acquire training and practical experience on the assigned line of products.

• Collaborate with customers in proportion to the acquisition of knowledge and experience.

• Research problems for and with the Technical Support Engineers, conveying answers to customers when appropriate.

• Acquire and maintain a current knowledge of technology and hardware applicable to the analytical line of products.

• Travel on “field service” trips to customer sites to identify and resolve problems individually or in partnership.

• Identify and reporting potential quality problem in service or products to the TAC (Technical Assistance Center) manager.

• A Technical Support Engineer will oversee all work and training for a specified project.

• Provide uncompromising quality to all work processes in designated area of responsibility.

• Mentoring of the less experienced technical specialist to include knowledge sharing, training, etc.

• Effectively communicate and collaborate with various departments in order to troubleshoot items and complete project.

• Assist in developing training programs for new hires and refresher training for existing personnel

• Shares responsibility for individual field service personnel utilization

• Perform routine preventive maintenance and accurate calibrations on various analytical instruments

• Diagnose and repair failures in instrumentation, control loops, and analyzer shelters, ensuring minimal downtime.

• Install, test, and support the startup of new analyzer systems and modifications.

• Maintain detailed records, update technical data, close work orders (often in systems like SAP), and generate reports.

• Adhere strictly to HSE (Health, Safety, Environment) regulations, perform Job Loss Analyses (JLA), and ensure compliance with environmental standards.

• Work closely with plant engineers, control room operators, and maintenance teams to optimize performance and reliability.

JOB REQUIREMENTS:

· In-depth knowledge of analytical products to effectively support our customer base and provide solution for technical difficulties.

· Team oriented with a dedication to total customer satisfaction. · Must be responsible, professional, mature, well organized,

· Ability to work with limited supervision and in stressful working conditions while still meeting customer expectations

· Willing to travel up 75% domestically for job assignments

· Maintain a rapport with customer representatives, and be dedicated to quality, service, productivity, and customer satisfaction.

· Ability to navigate Microsoft Office systems

· Ability to productively manage and coordinate own travel for projects

· High level of time management / project management and project budgeting skills

· Able to timely communicate on project status and action items and escalate issues as needed.

· Excellent analytical and troubleshooting abilities.

· Physical Stamina: Climbing (ladders, scaffolding), lifting (up to 50 lbs), bending, working at heights

· Willingness to work outdoors in various weather, confined spaces, and around heavy equipment

· Ability to wear required Personal Protective Equipment (PPE).

MINIMUM QUALIFICATIONS:

• Engineering Degree or 10 years of experience in instrumentation.

· 10 years’ experience working with customers on troubleshooting analytical equipment

· 10 years’ field experience in analytical products, types or instrumentation.

· 5 years’ experience working in programs regarding communication to analytical equipment

WORK ENVIRONMENT

• Industrial facilities (petrochemical, chemical plants).

• May involve working indoors, outdoors, and potentially on-call for critical issues.

• Up to 75% travel to customer / field sites

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture.  We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status.  We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances.  Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process!