About this role
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
JOB DUTIES:
Receiving & Shipping
Receive new products and customer returned units for calibration.
Prepare and ship units back to customers or external vendors as required.
Verify paperwork, serial numbers, and documentation accuracy for all incoming and outgoing items.
Calibration Documentation
Print and issue calibration certificates and calibration stickers.
Ensure all documentation meets company, ISO, and customer requirements.
Upload, file, and maintain calibration reports and records.
Process all Calibration Lab return authorizations (RA) to and through the Cal Lab and Service Departments
Vendor Coordination
Reach out to external calibration vendors for quotes and lead times.
Coordinate shipments and communication with third-party calibration service providers.
Track vendor performance and escalate delays when needed.
Communicate with vendors to ensure correct services are performed.
Database & System Management
Maintain accurate and up-to-date information in METTEAM and Service Central.
Enter calibration results, update asset information, and close work orders as required.
Monitor system accuracy and report discrepancies.
Customer & Internal Support
Communicate daily with internal personnel regarding job status, priorities, and special requests.
Provide updates to external customers regarding calibration progress, lead time, and shipping status.
Coordinates efforts of calibration and repair activities with technicians to properly expedite all products.
Manages time effectively to ensure smooth and organized process in RA resolution.
Assist with resolving customer issues related to calibration documentation or RMA processing.
Supports the objective of “Total Customer Satisfaction” and functions as a team member in support/assistance of meeting goals of the M&C Division.
Job Requirements:
Ability to lift up to 60 lbs.
Ability to stand, walk, and handle instruments for extended periods.
Good mechanical dexterity
Ability to be “team-oriented” individual dedicated to customer satisfaction
Ability to work well with group associates and other company personnel
Ability to be well organized, and self-starter
Ability to multitask in a fast-paced environment and manage shifting priorities.
Strong attention to detail and ability to maintain accurate records.
Ability to communicate well in both oral and written media
Strong customer service mindset and professional demeanor.
Minimum Qualifications:
High school diploma or GED.
2 years’ experience in the handling and documentation of technical equipment.
2 years’ experience in a manufacturing environment related to shipping and receiving
1 year of administrative experience, including Microsoft Office.
1 year of experience using databases and software systems in a manufacturing environment
Preferred Qualifications:
Technical or associate degree
Knowledge of ISO17025 Certification
Experience with METTEAM and Service Central software system
Experience using SAP
Basic understanding of calibration processes
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
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Other facts
About Yokogawa
Yokogawa provides advanced solutions in the areas of measurement, control, and information to customers across a broad range of industries, including energy, chemicals, materials, pharmaceuticals, and food. Yokogawa addresses customer issues regarding the optimization of production, assets, and the supply chain with the effective application of digital technologies, enabling the transition to autonomous operations.
Founded in Tokyo in 1915, Yokogawa continues to work toward a sustainable society through its 17,000+ employees in a global network of 126 companies spanning 60 countries.
What you'll do
- The Calibration Lab Service Coordinator is responsible for receiving and shipping calibration units, ensuring documentation accuracy, and coordinating with external vendors. They also maintain database information and provide customer support regarding calibration progress and documentation.
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