YO
Welcome Desk - West Washington
part-time•West Bend
About this role
Hours: Daytime hours on Tuesday, Thursday, and Fridays with rotating weekends.
$15/hour during the week and $16/hour on weekends.
FREE YMCA Membership & Program Discounts
POSITION SUMMARY:
Under the direction of the Membership Manager, the Welcome Desk Staff delivers courteous, caring, and quality service to members and participants and build relationships with and between members, volunteers, staff and the communities we serve.
ESSENTIAL FUNCTIONS:
- Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
- Interviews and/or tours prospective members; sells memberships.
- Builds relationships with members; helps members connect with one another and to the YMCA.
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Registers for membership and/or programs by inputting data in the computer, collecting the proper payment and verifying the accuracy of information on YMCA forms.
- Enters all transactions accurately and completely into the computer system. Balances all end of shifts and reports any discrepancies to the supervisor.
- Applies all YMCA policies relating to member services.
- Hands out locker keys and towels when necessary; monitors the locker rooms when required.
- Answers the telephone, provides requested information, direct calls and takes accurate messages.
- Performs other duties as assigned.
YMCA COMPETENCIES (Leader):
Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruit's volunteers and builds effective, supportive working relationships with them. Supports fund-raising.
Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Follows budgeting policies and procedures and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
QUALIFICATIONS:
- Must be at least 18 years of age.
- High School Diploma or equivalent required.
- Current CPR, AED, and First Aid Certified preferred; required within 30 days of hire.
- Strong interpersonal, problem-solving and customer service skills.
- General clerical skills, including computer proficiency, phone operations, and cash handling.
- Ability to relate to diverse groups of people required.
- Must possess a valid driver’s license.
CERTIFICATIONS:
- Bloodborne Pathogens/Child Abuse Prevention every year
PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
- The employee is frequently required to stand.
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
- The noise level in the work environment is usually moderate.
EQUAL OPPORTUNITY EMPLOYER: THE YMCA WELCOMES A DIVERSE WORKFORCE
The Y: We’re for youth development, healthy living and social responsibility
What you'll do
- The Welcome Desk Staff provides excellent service to members and guests, contributing to member retention and resolving membership concerns. They also handle registrations and ensure accurate data entry into the computer system.
About YMCA of West Bend
The Y: We're for youth development, healthy living and social responsibility.
Our Cause Defines Us
Here at the Kettle Moraine YMCA, we know that lasting personal and social change comes about when we all work together. That's why, at the Y, strengthening community is our cause. Every day, we work side-by-side with our neighbors in Washington and Ozaukee counties to make sure that everyone, regardless of age, income or background, has the opportunity to learn, grow and thrive.
What We Do
The Y is a powerful association of men, women and children from all walks of life joined together by a shared passion: to strengthen the foundations of community. With a focus on youth development, healthy living and social responsibility, the Y nurtures the potential of every youth and teen, improves the nation's health and well-being and provides opportunities to give back and support neighbors.
Our Impact is Felt Every Day
With a mission to put Christian principles into practice through programs that build a healthy spirit, mind and body for all. Our impact is felt when an individual makes a healthy choice, when a mentor inspires a child and when a community comes together for the common good.
Our Values
These are the shared beliefs and essential principles that guide our behavior, our interactions with each other, our programs and curriculum and our decision-making.
• Caring - Show a sincere concern for others.
• Honesty - Be truthful in what you say and do.
• Respect - Follow the Golden Rule.
• Responsibility - Be accountable for your promises and actions.
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Frequently Asked Questions
What does a Welcome Desk - West Washington do at YMCA of West Bend?
As a Welcome Desk - West Washington at YMCA of West Bend, you will: the Welcome Desk Staff provides excellent service to members and guests, contributing to member retention and resolving membership concerns. They also handle registrations and ensure accurate data entry into the computer system..
Is the Welcome Desk - West Washington position at YMCA of West Bend remote?
The Welcome Desk - West Washington position at YMCA of West Bend is based in West Bend, Wisconsin, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Welcome Desk - West Washington position at YMCA of West Bend?
You can apply for the Welcome Desk - West Washington position at YMCA of West Benddirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.