Membership Director - Downtown YMCA

Job DetailsJob Location: Colorado Springs, CO 80903Salary Range: $57,784.00 - $59,784.00 SalaryPOSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.  The Member Experience Director will supervise all aspects of membership retention, sales, and appreciation. Emphasis shall be on maintaining the highest level of customer service as well as the overall process of selling, connecting and promoting relationship based membership. This individual must possess computer skills as well as have experience in developing and implementing programs and customer service.  The Membership Experience Director will create a safe and positive atmosphere that welcomes and respects all individuals while providing leadership, knowledge of hiring, training and supervision of staff, possess excellent verbal and written communication skills, problem solving, and an orientation for membership sales and promotion. The Member Experience Director must be friendly, outgoing, creative and flexible with leadership, management and organizational skills. They will also participate as part of the Branch Management Team and maintain a professional manner with members, staff, volunteers and the community. OUR CULTURE:   Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. ESSENTIAL FUNCTIONS: Member Experience and Retention:  •    Coordinate branch specific events and incentives in order to build retention and increase member experiences.  •    Work with Senior Branch staff to meet branch and Association goals for member acquisition and retention.  •    Assist Branch Marketing in internal/external marketing strategies and production of material to promote internal/external member experience and retention.  •    Liaison for internal and external member needs/concerns.  •    Work scheduled hours in program area, MOD, and Connectivity during peak hours, minimum 20 hours/week modeling a commitment to excellence.  Supervise and Develop Staff  •    Develop, implement, and sustain a branch specific member experience training program.  •    Recruit, train and supervise all aspects of part-time staff.  •    Assist staff in identifying productive and creative roles for leadership candidates and growth.  •    Ensure staff compliance with Association requirements and standards  •    Ensure payroll records are accurately inputted for part-time staff.  Financial Development  •    Develop relationships with internal/external members to secure financial development success.  •    Provide training and equip staff with tools to better communicate our cause.  •    Provide support in annual giving efforts to increase the participation percentage of our membership base.  •    Assist staff leadership team in reaching campaign goals through recruiting campaigners, making personal asks and supporting branch events.  Fiscal Accountability and Administration  •    Work with Executive Director to develop and monitor department budget specifically related to part-time staffing, inventory and supplies.  •    Utilize Daxko, membership system, to monitor resources and revenue lines.  •    Provide support related to administration functions for department and branch needs as required.  •    Model our YMCA values through fun, positive relationships with staff and members. Seek every opportunity to encourage, motivate and thank fellow staff members for their work.  •    Be enthusiastic toward members and staff by learning their names and expressing an interest in their YMCA activities. Strive to enrich their YMCA experience by introducing them to new programs, staff, members and volunteer activities.  •    Incorporate “Caring, Honesty, Respect, Responsibility” into all aspects of the position, to ensure YMCA values are being integrated into our culture and programs.  •    Maintain a consistent professional image through dress, actions and relationships with others. Speak enthusiastically on behalf of the YMCA at given opportunities.  •    Participate in applicable training and conferences to further professional growth as outlined in annual training plans.  LEADERSHIP COMPETENCIES: •    Communication & Influence •    Developing Self & Others •    Engaging Community PHYSICAL DEMANDS: •    Sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations.  •    Must be mentally alert to recognize potential hazards and accidents.  •    Must be physically and mentally able to respond to emergencies and administer CPR and First Aid effectively. •    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions   QualificationsQUALIFICATIONS: •    Bachelor's degree in human services, social services, recreation, business or equivalent or three or more years of program management experience, preferably in a YMCA or other not-for-profit agency •    Ability to direct programs through supervision of volunteers and staff, development and monitoring of budgets, marketing and public relations, program development and fund-raising •    Prefer knowledge of, and previous experience with, diverse populations •    Ability to establish and maintain collaborations with community organization •    YMCA Team Leader or Multi-team/Branch Leader certification preferred •    Demonstrated skills and experience in customer service, public relations, organizational skills, communications, and supervision •    Experience in the field of sales, customer relations, and marketing •    Experience in office/administrative support and computer knowledge •    Demonstrated professionalism in both attitude and appearance •    Excellent written and oral communication skills •    Current CPR/AED for the Professional Rescuer, First Aid, and Oxygen Administration certification. CHILD ABUSE PREVENTION:  I will support the YMCA of the Pikes Peak Region’s commitment to child abuse prevention by: •    Reporting any suspicious behavior and violation of policy and procedures to your supervisor •    Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children •    Completing all child abuse prevention training as required •    Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor The YMCA has zero tolerance for abuse. We will report all suspected and/or allegations of abuse to the state and federal law.   CERTIFICATIONS: •    Complete Hazardous Communications, Harassment Prevention, Blood-borne Pathogens and Child Abuse Prevention training and attend Living Our Cause/Engaging our members at time of hire •    Maintain CPR/AED for the Professional Rescuer every year •    Maintain First Aid and Emergency Oxygen every 2 years •    Blood-borne Pathogens/Child Abuse Prevention every year