Overview

The Members Services Director is responsible for providing leadership in member acquisition and service, as well as program sales and services. The Director operates in accordance with the policies, procedures, and standards established by the YMCA of San Diego County. The Members Services Director ensures proper completion of all membership sales and ensures quality member sales.

For information on Y Employee Perks, click on this link: Employee Benefits | YMCA of San Diego County (ymcasd.org)

Location: Copley-Price Family YMCA

Responsibilities

• Proactively generate, maintain and evaluate budgets. Develop year-end forecasting for membership budget

• Effectively recruit, select, and develop assigned teams  

• Provide necessary staff training and development in support of member service department  

• Ensure staff meet established goals

• Execute quality member sales, quality program registration and track required sales statistics 

• Develop and implement communication plans for the department  

• Oversee member service and program service ensuring high quality member experience 

• Ensure proper handling of membership draft, cash handling, and YMCA membership NSF collection processing 

• Handle facility and program emergencies and safety problems as they arise 

• Resolve member complaints and concerns as they arise

• Staff liaison in Annual Support Campaign 
• Must have visual, physical, and auditory ability to act swiftly in emergency situations 
• Excellent interpersonal and communication skills 
• Passionate commitment to the YMCA mission and communities we serve 
• Ability to have a flexible schedule as needed
• Ability to work effectively with others in alignment with the YMCA 4 core values 
• Other duties as assigned 

Qualifications

• Bachelor's degree or 4+ years' of equivalent work experience 
• 3+ years’ experience in membership or a customer service field 

• 2+ years' supervising two or more staff 
• Licensing, state law and our government funders require that staff within YMCA of San Diego County be fingerprinted, prior to reporting to work, and include subsequent arrest notifications 
• CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire and must be from one of the following certifying organizations:
  • American Red Cross
  • American Heart Association
  • American Safety & Health Institute

YMCA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the YMCA is concerned about conviction that is directly related to the job, you will be given the opportunity to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement.

Pay Range