Summary
Location
Alexandria
Type
part-time
Are you the employer? Manage your company page directly.
About this role
The YMCA of Metropolitan Washington is one of the largest charities in the Metropolitan DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social responsibility.
Position: Membership Service Representative Salary: $12.00
The YMCA of Metropolitan Washington is a leading nonprofit organization that has a strong commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. The Y is a cause driven organization that offers tremendous opportunities to make a difference. We invite you to join us in this amazing work to develop your skills, to realize your leadership potential and discover a career that is so much more than a job.
About the Job
The Membership Service Representative (MSR) position reports to the Membership Director. The MSR plays a key role in support of the YMCA mission by ensuring the reliable and consistent delivery of outstanding customer service to members and guests at the front desk of their YMCA branch.
Some of the exciting tasks you will do as an MSR include but are not limited to:
- The Member Services Representative handles a variety of responsibilities for members and prospective members including membership sales, tours, membership renewals, and data entry.
- Serving as the key resource point for information regarding branch programs, activities, merchandise, and other general communication needs in providing information by phone or in person.
- Responsible for all financial transactions at the registration desk, which may include program registration, authorized disbursements, and merchandise sales.
- Providing outstanding customer service to all members, guests, staff and the community at-large.
Current Shifts Available
- Friday 5am - 10am, Saturday & Sunday 12-6pm, and Monday 12-6pm
Education, Certification, Skills, and Experience
- Must be at least 18 years of age
- High school diploma
- Clear the local jurisdiction requirements for criminal background check
- Customer service experience
Working Conditions:
- Ability to work weekends and evenings for branch and corporate functions
- Ability to sit, stand or move for extended periods of time
- Able to bend for purposes such as filing, inventory counts, etc.
- Able to walk up and down stairs, as needed, when giving tours
We offer the following benefits:
Compensation for this position is competitive and commensurate with experience. The YMCA of Metropolitan Washington provides progressive employee benefits. 10% employer-funded retirement plan with vesting after two years of service; 403(b) savings plan; high quality and affordable healthcare; free YMCA membership for employee, spouse and dependents; paid time off, numerous professional development opportunities, an exciting and collaborative work environment, and the ability to work with creative, talented and diverse individuals!
Other facts
About YMCA of Metropolitan Washington
We know that lasting personal and social change comes about when we all work together. That’s why, at the Y, strengthening community is our cause. Every day, we work side-by-side with our neighbors to make sure that everyone, regardless of age, income or background, has the opportunity to learn, grow and thrive.
OUR IMPACT
The YMCA is one of the largest social service agencies serving Washington D.C., suburban Maryland and northern Virginia. Every year, we provide opportunities in wellness, aquatics, youth sports, summer camp, child care, and more for over 250,000 people through our 17 branches and program centers.
Our utmost goal is to make the Y and all we offer accessible and available to the entire community. With the help of our generous donors, community partners and members, we were able to provide $2,662,507 in scholarships and subsidies to more than 12,400 children, adults and families in 2014.
Over 3,140 volunteers gave 161,572 hours of their time and talent in 2014 to help the YMCA fulfill its mission. From dedicated board members to talented program volunteers, these caring friends and neighbors help the YMCA serve more individuals and impact more communities every year.
With a mission to build a healthy spirit, mind and body for all, our impact is felt when an individual makes a healthy choice, when a mentor inspires a child and when a community comes together for the common good.
What you'll do
- The Membership Service Representative is responsible for delivering outstanding customer service to members and guests at the front desk. This includes handling membership sales, providing information about programs, and managing financial transactions.
Join Clera's Talent Pool
Get matched with similar opportunities at top startups
This role is hosted on YMCA of Metropolitan Washington's careers site.
Join our talent pool first to get notified about similar roles that match your profile.