Member Service Representative
part-time•Caledonia•$0k - $0k
About this role
Description
POSITION SUMMARY:
The Member Services Representative handles the day-to-day operations of the membership desk. Greets members in person and by telephone. Provides informational services and directs callers to the appropriate person. This position requires early morning availability, 4:45 - 10 AM.
ESSENTIAL FUNCTIONS
- Greets members in person and on the phone
- Directs callers to the appropriate staff
- Monitors access to the building
- Provides information on YMCA services and programs
- Makes follow-up tour and member referral phone calls
- Authorizes refunds
- Maintenances membership files
- Sells YMCA membership
- Registers YMCA guests
- Registers program participants for YMCA programs, classes, and special events
- Maintains all areas in clean, presentable fashion
- Arranges, displays, and maintains a positive image in the lobby, front desk area, bulletin boards, reservation area, and hallways
- Gives tours to prospective and new members
- Receives, counts, and tracks monies received
- Assists with member appreciation days
Performs any other functions necessary for the smooth and efficient operation of the YMCA of Greater Grand Rapids
COMPENSATION
$14.35 - $17.93 ; Part Time; Non Exempt (up to 25hrs/week)
BENEFITS:
- Free YMCA Individual Membership – Enjoy full access to facilities.
- Retirement Savings – 12% employer retirement contribution, no match requirement (upon eligibility) and a 403(b) savings plan.
- Paid Sick Time – Earn paid sick leave so you can focus on feeling your best when it matters most.
- Professional Growth – Access to ongoing training, development programs, and career advancement opportunities.
- Employee Assistance Program (EAP) – Free, confidential resources and counseling for you and your family.
Requirements
QUALIFICATIONS
High school diploma, General Education Diploma (GED), or working towards GED; one to three months customer service, sales, or data entry experience; or equivalent combination of education, training, and experience. Ability and desire to provide outstanding customer service and a friendly, positive demeanor. Past cash handling experience preferred. Working knowledge of computers and experience with a variety of software applications. Ability to learn proprietary software to enter or edit member information, take photo IDs, and scan member cards. Ability and desire to interact with people of all ethnic backgrounds, ages, and lifestyles.
CERTIFICATIONS
- Blood Borne Pathogen training
- Cardiopulmonary Resuscitation (CPR) Certification required within the first 60 days
- First Aid Certification required within the first 60 days
- AED-Oxygen Certification required within the first 60 days
- State of Michigan criminal background clearance (ICHAT)
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TRAVEL:
0 - 5% of local travel within the state of Michigan; occasional out-of-state travel may be required for educational conferences or training.
What you'll do
- The Member Services Representative manages daily operations at the membership desk, greeting members and providing information about YMCA services. They also handle membership sales, registrations, and maintain a clean and welcoming environment.
About YMCA of Greater Grand Rapids
The YMCA of Greater Grand Rapids is a powerful association of men, women, and children from all ages and from all walks of life, joined together by a shared commitment to nurture the potential of kids, promote healthy living, and foster a sense of social responsibility. We believe that lasting personal and social change can only come about when we all work together to invest in our kids, our health, and our neighbors.
Our impact is felt every day with a mission to put Christian principles into practice through programs that build healthy spirit, mind, and body for all.
Ready to join YMCA of Greater Grand Rapids?
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Frequently Asked Questions
What does YMCA of Greater Grand Rapids pay for a Member Service Representative?
YMCA of Greater Grand Rapids offers a competitive compensation package for the Member Service Representative role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Member Service Representative do at YMCA of Greater Grand Rapids?
As a Member Service Representative at YMCA of Greater Grand Rapids, you will: the Member Services Representative manages daily operations at the membership desk, greeting members and providing information about YMCA services. They also handle membership sales, registrations, and maintain a clean and welcoming environment..
Is the Member Service Representative position at YMCA of Greater Grand Rapids remote?
The Member Service Representative position at YMCA of Greater Grand Rapids is based in Caledonia, Michigan, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Member Service Representative position at YMCA of Greater Grand Rapids?
You can apply for the Member Service Representative position at YMCA of Greater Grand Rapidsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.