Senior Communications Manager, AI and Product

Summary

Yelp connects people with great local businesses. Since launching as a review site in 2004, Yelp has become a go-to platform for local discovery, connection, and task completion with any local business or service provider. Today, Yelp is transforming its platform with AI, making it easier than ever for consumers to get things done and decide where to eat, shop, stay, or which local service provider to choose.

We’re looking for a Senior Communications Manager to focus on AI and product communications. As a core member of our Communications team, you’ll play a critical role in shaping and telling the story of Yelp’s AI transformation and product innovation across consumer experiences. You will drive both strategy and execution, leading and supporting product releases, executive communications, and high-impact media relations. Reporting to the Senior Director of Product Communications, this highly cross-functional role works closely with internal stakeholders across Product, Engineering, Marketing, and Legal.

We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the United States.

What you'll do:

• Product communications for launches: Develop strategy, craft messaging, manage stakeholders and cross-functional coordination, and drive execution for product and feature launches. 
• Media relations for product and AI narratives: Drive media opportunities, and build and maintain strong relationships with both traditional and non-traditional media, including podcasts, Substacks, newsletters, content creators, and more.
• Proactively develop compelling storylines: Develop and weave together cohesive narratives that connect complex product features and AI advancements, resonating with target audiences and reinforcing Yelp’s product innovation.
• Executive communications for C-level and senior executives: Advise and provide real-time counsel to senior executives, ensuring they are well-prepared for media, speaking, and other opportunities, and serving as a trusted advisor on messaging and reputation management.
• Cross-functional relationship-management: Collaborate across Product, Engineering, and Marketing to advise on release strategies and identify product and technology storytelling opportunities that reinforce Yelp's AI and innovation narratives.
• Project management of communications initiatives: Coordinate cross-functional teams, set timelines, ensure deliverable quality, and drive execution for product launches, campaigns, and major comms milestones.
• Messaging and material development: Draft messaging, statements, and briefing materials to support AI and product communications objectives.
• Issues management: Support communications needs as they arise, including crisis comms and policy issues related to product and AI.

What it takes to succeed:

• 8+ years of experience in product and consumer tech communications, including experience with AI or similar emerging technologies; a blend of in-house and agency experience preferred.
• Product communications expert: You have a proven track record of leading communications for high-profile and complex product launches, are adept at navigating cross-functional teams, and deliver successful outcomes in dynamic, high-stakes environments.
• Strategic communicator: You understand the landscape of consumer tech and AI, with a clear vision for building impactful narratives and measurable outcomes.
• Media-savvy relationship builder: You are a creative and tenacious storyteller with strong existing relationships across key media (traditional and digital), and excel at landing high-impact stories across channels.
• Exceptional storyteller: You know how to craft compelling narratives and messaging for a range of audiences, can map varying product and AI features into cohesive, impactful stories, and have a sharp eye for detail in writing, editing, and presentation.
• Executive communications expert: You’re skilled at coaching senior leaders for high-visibility opportunities, including media interviews and events, ensuring they represent the company with clarity and confidence.
• Results-driven collaborator: You excel at managing multiple priorities, you're a team player, and thrive at cross-functional project management in fast-paced, evolving environments.
• Proactive problem-solver: You anticipate opportunities and challenges, think two steps ahead, and are energized by complexity, turning ambiguity into action.

What you'll get:

• Effective your first day: Full medical, vision, and dental 
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Compensation range for this position is $106,000- $198,000 annually. You may also be offered a bonus and benefits.

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