About this role
Description
Customer Service Representative/ Dispatcher
Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.
Are you ready to be Part of Something BIGGER!
Yellow Dot Heating & Air Conditioning is looking for a dynamic-Customer Service Representative/Dispatcher to join a thriving business that believes in work life balance and cares about YOU!
In this role, you will be responsible for:
- Answer incoming customer requests and inquiries in a professional & friendly manner
- Act as a liaison between customers, technicians, salespersons & management
- Schedule service and routine maintenance appointments
- Maintain & update customer records based on interactions
- Process invoice payments
- Provide information about products and services
- Troubleshoot and resolve customer issues and concerns
- Develop & maintain a knowledge base of the evolving products & services that benefit our customers
- Participate in in-house training on products & services needed by our customers& office software required to fulfill this position
- Additional duties as assigned.
Required Qualifications:
- $18 - $22 / hr
- Monday - Friday 9a - 6p and Saturday - Sunday 8a - 5p (rotating weekends)
- Minimum of 1-year administrative or customer service experience in an office setting is required
- Knowledge in Microsoft Office is a required
- Service Titan is a plus
- Ability to easily cultivate strong rapport with customers and co-workers
- Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion
- Work well independently & with integrity in a structured yet relaxed environment
- Enjoy patiently, empathetically helping others
- Excellent written and verbal communication skills
The physical requirements of this job include:
- Perform work while sitting and/or standing at an individual work station or office
- Communicate verbally via phone or other communication device.
- Ability to stand, walk and sit; talk or hear, both in person and by telephone
- Use hands to type, handle or feel objects or controls; reach with hands and arms.
- Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
- Work is usually performed in an indoor office environment.
Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.
Benefits:
We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training and growth plans. Come be a part of the team our customers call the finest in the industry.
- Reliable, Year-Round Work
- Weekly Paychecks
- Paid Time Off and Paid Holidays
- Comprehensive Medical, Dental and Vision Benefits
- Health savings accounting
- Flexible spending account
- Employee discounts
- Company paid short term life insurance
- Life insurance
This is a Non-Exempt position.
Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws. This policy applies to all employment practices within our organization.
Other facts
About Yellow Dot Heating & Air Conditioning
For more than 20 years, Yellow Dot Heating, Air Conditioning, Electrical and Plumbing has been one of the area’s largest heating and cooling HVAC contractors. We strive to provide Triangle home and business owners with top-of-the-line emergency hvac services, emergency hvac repair, sales, and support for the most popular heating and cooling system brands on the market. As an accredited North American Technician Excellence (NATE) hvac company, we know what it takes to provide quality HVAC service and installation to our customers. We are based in Raleigh, North Carolina and also serve the areas of Durham, Cary, Chapel Hill, Apex, Hillsborough, Garner, Wake Forest, Holly Springs, Morrisville, Knightsdale, Zebulon, Clayton, Fuquay-Varina, Wake County, Durham County and more.
Who We Are
We believe our employees are our #1 asset and make our company successful. We strive to provide an environment that is challenging yet rewarding where customer service is our top priority.
Each of our associates working in the office or in the field understands that our business differs from our competition by the level of service we provide, from the very first phone call to the last service call, we want to create a customer relationship that lasts a lifetime.
Company Values
Our company values focus on:
Integrity and Honesty
Accountability
Respect to others
Willingness to take on challenges
If you feel these characteristics define you, and you want to be part of a company that is focused on growing a successful business, Yellow Dot of North Carolina is the place for you.
What you'll do
- The Customer Service Representative/Dispatcher will answer incoming customer requests and inquiries, act as a liaison between customers and staff, and schedule service appointments. They will also maintain customer records and troubleshoot issues.
Ready to join Yellow Dot Heating & Air Conditioning?
Take the next step in your career journey