About this role
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Supports the Supervisor of Parking & Transit / Photo ID by answering the phones, staffing the offices for the posted operating hours which currently are Monday through Friday, 7:30am - 4:00pm. Must work independently and effectively. Must have great customer service skills. Must be a strong, effective verbal and written communicator. Assist individuals with parking, transportation, and photo ID needs.
EEO/AA/Disability/Veteran
Responsibilities
- 1. Answers directly to the Supervisor of Parking & Transit / Photo ID
- 2. Assist with the day-to-day operations of Parking & Transit / Photo ID
- 3. Answers phone and directs callers accordingly
- 4. Assists walk-ins regarding parking, transportation, and photo ID needs.
- 5. Helps to ensure the offices are open during normal business hours which currently are 7:30am - 4:00pm
- 6. Maintain accurate and updated information in the Parking & Transit / Photo ID systems
- 7. Maintain a positive, polite, and friendly attitude when dealing with the public.
- 8. Assist and attend New Employee Orientation, NEO, for the purpose of assigning and distributing new employee parking assignments.
- 9. Conduct payroll/parking audits when requested by the Supervisor of Parking & Transit / Photo ID.
- 10. Receives payment for employee parking and maintains accurate financial accounting of the same.
Qualifications
EDUCATION
High School Diploma or Equivalent Required. Must have technical computer database management skills.
EXPERIENCE
One (1) to two (2) years of parking experience in a large parking operation. Ability to communicate effectively both written and verbally. Computer literacy required. Demonstrates the ability to use Microsoft Office Suite (Outlook is a must), electronic spreadsheets and database management software packages. Working knowledge of parking control systems.
SPECIAL SKILLS
High level of customer service skills, multi-tasking is a must. Ability to work well with others. Must be polite and friendly. Demonstrates the ability to work effectively under pressure.
PHYSICAL DEMAND
Extensive sitting, typing, and viewing computer monitors. Must have a clean criminal background.
YNHHS Requisition ID
167491
Other facts
About Yale New Haven Health
Yale New Haven Health is making it easier for people to access the latest medical treatments, advanced research and innovations through our five outstanding hospitals – Yale New Haven, Bridgeport, Greenwich, Lawrence + Memorial and Westerly – and our affiliation with the prestigious Yale University and its highly-ranked Yale School of Medicine.
Plus, our patients benefit from access to hundreds of dedicated primary care physicians and specialists in Northeast Medical Group and Yale Medicine. We also have advanced clinical relationships with multiple hospitals and numerous outpatient locations throughout the state so you can get the care you need, when you need it.
As one organization, we’re working together to make health care more patient-focused, more accessible and more cost-effective. Some call it personalized medicine. We call it good care.
For more information, check out the YNHHS Web site: www.ynhhs.org
What you'll do
- The Parking & Transit Specialist assists with the day-to-day operations of parking and transit services, including answering phones and assisting walk-ins. They also maintain accurate information in the systems and conduct payroll audits as needed.
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