About this role
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Telephone Operators Are Responsible For Answering Switchboard Calls For The Hospital's Main Campus And Designated Satellite Locations During All Hours Of Operation.
EEO/AA/Disability/Veteran
Responsibilities
- 1. Telephone Operator:
- 2. Answers And Dispatches Calls On Hospital Emergency Lines. Must Be Familiar With Emergency Preparedness Policies Regarding Internal & External Disasters. Code Calling Includes But Is Not Limited To Code Bat?S; Code Met?S, Code Pci?S, Code Grey, Code Orange, Code 123 Red, Code 911, Code Mr. Green, Code Adam, & Code 8?S. Alerts Indicating When Devices Being Monitored For Temperature Thresholds (Medication Refrigerators, Warming Cabinets, Etc.) Are Out Of Range Will Require Calls To Be Dispatched To The Appropriate L&M Personnel.
- 3. Directs Call Traffic To The Appropriate Areas By Utilizing Various Information Databases.
- 4. Maintains And Updates Various On-Call Schedules.
- 5. Maintains Records Of Medical Staff Vacations And Any Other Absence To Provide Appropriate Coverage Information.
- 6. Must Be Able To Speak Clearly And In A Proper Tone So As To Be Understood In All Capacities.
- 7. Must Be Familiar With All Hospital Departments, And The Proper Procedure For Contacting Different Areas.
- 8. Must Be Familiar With The Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, And Other Similar Situations.
- 9. Must Follow Scripts When Answering Calls At The Switchboard.
- 10. Overhead Pages Requested Medical & Hospital Staff Based On Requests Made.
- 11. Meet Performance Expectations For Customer Service, Teamwork, Resource Utilization, And Staff And Self Development As Outlined In Performance Review.
- 12. Performs Other Duties As Assigned Or Directed To Ensure Smooth Operation Of The Department.
Qualifications
EDUCATION
High School Diploma Or Equivalent.
EXPERIENCE
Telephone And One (1) Year Experience Customer Service Experience. Computer Experience; Medical Terminology A Plus. Basic Keyboarding Skills Required.
SPECIAL SKILLS
Courteous And Helpful Disposition, Patience; Ability To Meet And Speak With The Public As 'First Contact' Of The Hospital; Articulate And Able To Clearly Give Directions To Locations Within The Hospital.
YNHHS Requisition ID
170812
Other facts
About Yale New Haven Health
Yale New Haven Health is making it easier for people to access the latest medical treatments, advanced research and innovations through our five outstanding hospitals – Yale New Haven, Bridgeport, Greenwich, Lawrence + Memorial and Westerly – and our affiliation with the prestigious Yale University and its highly-ranked Yale School of Medicine.
Plus, our patients benefit from access to hundreds of dedicated primary care physicians and specialists in Northeast Medical Group and Yale Medicine. We also have advanced clinical relationships with multiple hospitals and numerous outpatient locations throughout the state so you can get the care you need, when you need it.
As one organization, we’re working together to make health care more patient-focused, more accessible and more cost-effective. Some call it personalized medicine. We call it good care.
For more information, check out the YNHHS Web site: www.ynhhs.org
What you'll do
- Telephone operators are responsible for answering and dispatching calls for the hospital's main campus and satellite locations, including handling emergency lines and adhering to emergency preparedness policies. This role also involves directing call traffic using databases, maintaining schedules, and making overhead pages for medical and hospital staff.
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