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After-Sales Technical Service Manager - Mexico
full-time•Ciudad de México
About this role
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<div class="ace-line ace-line old-record-id-ONbqdadctokrrYxyl3Yc5ll6nng"><strong>XPeng Motors</strong> is one of China’s leading smart electric vehicle (“EV”) companies. We design, develop, manufacture and market smart EVs that are seamlessly integrated with advanced Internet, AI and autonomous driving technologies. We are committed to in-house R&D and intelligent manufacturing to create a better mobility experience for our customers. We strive to transform smart electric vehicles with technology and data, shaping the mobility experience of the future.</div>
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<div class="ace-line ace-line old-record-id-J1vGdtes1oyqdFx214DchJf0nKh"><strong>Job Description</strong></div>
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<div>Technical Support and Repair Execution</div>
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<div>Responsible for the daily maintenance, fault diagnosis, and troubleshooting of new energy vehicles.</div>
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<div>Responsible for the testing and repair of the "three-electric systems" (battery, motor, and electronic control system).</div>
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<div>Guide and supervise local technicians to complete standardized repair operations, ensuring repair quality meets company requirements.</div>
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<div>Technical Training and Knowledge Transfer</div>
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<div>Develop and implement training plans for overseas technicians (repair processes, diagnostic procedures, battery module replacement, etc.).</div>
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<div>Regularly organize training and assessments to improve the technical level of the overseas team.</div>
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<div>Assist in Building the After-Sales Service System</div>
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<div>Assist the After-Sales Director in establishing standardized after-sales processes (vehicle reception, diagnosis, quotation, repair, vehicle delivery).</div>
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<div>Compile common fault cases into a technical database.</div>
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<div>Parts and Resource Management</div>
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<div>Guide the rational use of parts and participate in the initial parts list and inventory strategy development.</div>
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<div>Assist in evaluating the procurement channels for battery modules and repair parts to ensure stable supply.</div>
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<div class="ace-line ace-line old-record-id-XZmqd2ND4oeGJQxtmEzcadLHnZg"><strong>Job Requirements:</strong></div>
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<div>Minimum 5 years of technical service experience in the automotive industry, with experience in the new energy vehicle industry preferred.</div>
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<div>Proficient in troubleshooting automotive mechanical, electrical, electronic control, and new energy vehicle malfunctions, and capable of developing comprehensive repair solutions for each problem.</div>
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<div>Familiar with Mexican user behavior and local social media platforms.</div>
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<div>Fluent in Spanish; English or Chinese proficiency is a plus.</div>
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<div>5.Possesses cross-cultural communication and project management skills.</div>
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What you'll do
- The After-Sales Technical Service Manager is responsible for the maintenance, fault diagnosis, and repair of new energy vehicles, as well as guiding local technicians in standardized repair operations. Additionally, they will develop training plans for technicians and assist in establishing after-sales processes.
About XPENG
XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou，Guangdong province.
For more information, please visit https://heyxpeng.com.
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Frequently Asked Questions
What does a After-Sales Technical Service Manager - Mexico do at XPENG?
As a After-Sales Technical Service Manager - Mexico at XPENG, you will: the After-Sales Technical Service Manager is responsible for the maintenance, fault diagnosis, and repair of new energy vehicles, as well as guiding local technicians in standardized repair operations. Additionally, they will develop training plans for technicians and assist in establishing after-sales processes..
Is the After-Sales Technical Service Manager - Mexico position at XPENG remote?
The After-Sales Technical Service Manager - Mexico position at XPENG is based in Ciudad de México, Mexico. Contact the company through Clera for specific work arrangement details.
How do I apply for the After-Sales Technical Service Manager - Mexico position at XPENG?
You can apply for the After-Sales Technical Service Manager - Mexico position at XPENGdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.