• Perform project management functions using our internal ERP system and integrated 3rd party software programs.


• On an exception basis, review and take appropriate actions to ensure individual orders are delivered to meet customer delivery and quality requirements.


• Working with internal subject matter technical experts, lead the problem-solving process for troubled orders to improve supplier relationships and quality.


• Understand supplier capabilities and execute supplier oversight activities, which may include phone and video assessments, management escalations, quality nonconformance reviews, and supplier corrective actions.


• Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve Issues.


• Provide excellent customer service by keeping customers updated on resolution of troubled orders.


• Document all project related activity within project management tools


• Monitor daily supplier activity via various real time KPI performance reports

• Manage customer relationships by communicating directly via Phone, Video and written communication


• Manage supplier relationships by communication directly via Phone, Video and written communication

• Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction.


• Effectively communicate with all key stakeholders, to include suppliers, customers, and leadership.


• Participate and provide input on initiatives to simplify and automate complex processes.


• Perform all work in compliance with Xometry's quality and safety systems, policies and procedures.

• A self-starter, who works independently, and can drive actions to completion.


• Strong organizational skills and the ability to work in a dynamic environment.


• Able to multitask, meet deadlines and support all supplier quality field activities.


• Strong communication skills (both oral and written) + ability to manage up and peer-to-peer.


• Bachelor Degree, with preference of Business, Supply Chain, Sciences or Engineering


• A minimum of 2 years customer facing project management, preferably within an engineering or manufacturing or fast paced operations environment


• Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings and inspection methods would be an asset


• Capable of performing root cause analysis and identifying solutions to complex problems

#LI-Hybrid