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IT Technician
full-time•City of Cape Town
About this role
At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.
We are looking for a dependable and solutions-oriented IT Technician to join our internal IT team. This role involves providing technical support to our internal users, maintaining internal IT infrastructure, and contributing to IT projects. Beyond technical know-how, the ideal candidate will bring strong communication skills, a collaborative attitude, and a commitment to delivering excellent service.
Key Responsibilities:
Provide first line support for hardware, software related problems
Troubleshoot and resolve issues with desktops, laptops, mobile devices, and peripheral equipment and network related problems
Assist in the installation, configuration, and maintenance of operating systems and applications
Provide first line support on company wide services such as Google Workspace, JIRA, and others
Collaborate and support IT Administrators with infrastructure upgrades and security enhancements
Maintain accurate documentation of IT processes, systems, and asset inventory
Deliver user training and guidance on technology best practices
Ensure compliance with IT policies, standards, and security protocols
Facilitate the onboarding and offboarding of staff
Technical Qualifications:
Diploma in Information Technology, Computer Science, or a related field, or equivalent working experience
2–4 years of IT support experience in a corporate or enterprise environment
Proficiency in Windows operating systems, MacOS, basic networking, and hardware maintenance
Familiarity with LDAP, group policies and antivirus software will be an advantage
Candidates with relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are welcomed
Non-Technical Attributes:
Strong Communication Skills: Able to clearly explain technical issues to non-technical users
Customer-Oriented Mindset: Friendly, patient, and committed to providing a positive support experience
Problem-Solving Ability: Analytical and resourceful in identifying and resolving issues efficiently
Team Player: Works well within a collaborative environment, supporting colleagues and sharing knowledge
Time Management: Able to prioritise tasks and manage their time effectively
Adaptability: Comfortable with change and open to learning new systems and technologies
Attention to Detail: Thorough in documentation, troubleshooting, and follow-up. Follows a ‘first time right’ approach
Accountability: Takes ownership of tasks, follows through on commitments, and maintains confidentiality and professionalism
Working Environment:
The role requires an on-site presence at xneelo’s offices in Durbanville
May require occasional local travel
Some physical work, including lifting and installing IT equipment and working at heights
Flexible office hours based on business requirements
After hours stand-by on a rotational basis
What you'll do
- The IT Technician will provide first line support for hardware and software issues, troubleshoot and resolve problems with various devices, and assist in maintaining internal IT infrastructure. Additionally, they will collaborate with IT Administrators on upgrades and security enhancements while ensuring compliance with IT policies.
About xneelo
At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online.
The name xneelo is inspired by a Latin phrase that translates into the ability to ‘create something out of nothing’. We believe that our name speaks to the resourcefulness, ingenuity and industrious spirit of our customers – and of our team.
Our award-winning support and top customer ratings reflect the trust our customers place in us.
We’re passionate about enabling individuals to follow their dreams, from our customers taking that first digital step, to our teammates helping to make that dream a reality.
Our culture has our customers at its heart. Everything we do is inspired by the businesses we serve. This has been our mission for the last 20 years, and will continue to drive us well into the future.
For direct queries visit xneelo.co.za to start a chat with us.
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Frequently Asked Questions
What does a IT Technician do at xneelo?
As a IT Technician at xneelo, you will: the IT Technician will provide first line support for hardware and software issues, troubleshoot and resolve problems with various devices, and assist in maintaining internal IT infrastructure. Additionally, they will collaborate with IT Administrators on upgrades and security enhancements while ensuring compliance with IT policies..
Is the IT Technician position at xneelo remote?
The IT Technician position at xneelo is based in City of Cape Town, Western Cape, South Africa. Contact the company through Clera for specific work arrangement details.
How do I apply for the IT Technician position at xneelo?
You can apply for the IT Technician position at xneelodirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.